The future era is the era of micro-e-commerce. Lei Jun once said: "Standing on the tuyere, pigs can fly!" It is easy to ignore such a problem in the operation of WeChat business: how to face the rejection of customers.

In the face of customer rejection, there are four ways to deal with it calmly

In the marketing process of WeChat business, rejection from customers is a common situation. And the customer's refusal appears in many forms. As long as you can calmly deal with customer rejection, then marketing is within reach. Here are some ways to deal with rejection.

1, open

The open coping style is mainly aimed at those customers who are indifferent to the pushed product information. This is a way to use open-ended questions to guide customers to speak, so as to explore and understand customers in the process of circle of friends interaction.

2. Ignore the type

The neglected coping style is aimed at customers who find excuses to resist the push of product information by enterprises and merchants. This is a way to increase customer interest by ignoring each other's excuses and further introducing products.

3 understand the formula

Understanding coping style is aimed at customers who put forward some negative comments on pushed product information.

Understanding coping style is a way to fully show respect and understanding for each other's ideas and explore the customer's purpose in the process of interaction.

Step 4 compliment style

Join customers and show their professional knowledge in the product promotion process of enterprises or businesses. Enterprises or businesses should clearly praise the professionalism of customers, even if their professional knowledge is wrong, which is an important way to deal with customer rejection in the marketing process.