L, warm and thoughtful reception to the library customers.

2. Learn more about the products and care products used by customers. Check the customer files first, and then serve the guests. If you are a new customer, you should ask the customer's needs and situation in a professional manner, including the products you have used, the care projects you have done, and whether you are satisfied or dissatisfied with the previous products or care. In addition, these purposes should be achieved through these communications:

(1) The real needs of customers;

② Assess the consumption level of customers;

③ Knowing whether the products used by customers in the past are suitable for this customer can be used as a reference when we recommend this product. Carefully observe the customer's skin and physical condition, know exactly the real situation of the customer, so as to choose the appropriate products and health care and beauty projects.

3. Establish a customer file for each guest, and record the information of the above inquiry, the care items of the guests and the products purchased in detail.

4, detailed analysis of the guest's skin and physical condition, and design the nursing process for the guest, clearly let the guest know which part of the process is aimed at her, what kind of improvement effect can be achieved by completing the process, design home care products for the guest, and tell the guest that the home care effect is ideal.

5, clearly tell the beauty assistant and beautician what kind of care process to do for the guests.

6. When you are busy, you should greet every guest warmly and send drinks and magazines to the guests who need to wait in time.

7. After the guest care, let the guest have a rest, talk with the guest, and explain the details of home care.

8. Check out the bill for the guests.

9. Regular telephone tracking service, giving small gifts to guests on appropriate days, and maintaining good customer relations.

Extended data:

Professional requirements

An excellent beauty consultant should first be professional, have a comprehensive understanding of various products of his own brand, and be able to introduce products to consumers in detail. For example, a product manual, customers often understand the literal meaning, but can not understand the profound.

In fact, product brochures often condense the research essence of researchers and expert consultants, such as the highly effective Shui Rou new skin cream. Why can it achieve the moisturizing effect of 10 hour, and why can it make cells full of water? You must clearly convey all this to your customers through instructions and product formulas.

In other words, if you want to be a sales expert, you must first become an expert, an expert in skin and an expert in products; Usage, dosage, suitable skin, etc.

The biggest skill in sales is sincerity, don't exaggerate the efficacy of the product, and don't shrink it too much; Another point is to put yourself in the other person's shoes. If this is done, even if the sales skills are average, it will be enough to impress others, because sincerity is the biggest stepping stone.

Secondly, we should have profound beauty knowledge, not only simple makeup and skin care, but also design beauty solutions to solve skin problems according to different customers' problems; And most importantly, she must have good communication skills and be able to make friends with consumers, not just selling.

An excellent beauty consultant, as a compound professional, should formulate the corresponding daily management system, establish and improve the contact with customers, and make plans for advertising and promotion activities according to the specific conditions of beauty places and customers.

An excellent beauty consultant must have personal charm, influence consumers and instill his own beauty concept into consumers; At the same time, we must grasp the trend. For example, a makeup consultant should not only understand the trend, but also turn it into his own business, and choose the cosmetics that are most suitable for consumers in the season, which is the perfect and beautiful marketing.

Reference: Baidu Encyclopedia-Beauty Consultant