1, professional knowledge training: including product knowledge, service process, company policies and other aspects of training, to ensure that customer service personnel have a comprehensive understanding and grasp of the products and services provided.

2. Communication skills training: including effective listening, consulting and problem-solving skills, so as to provide a good communication experience and meet the needs of customers.

3. Language expression training: including oral expression and written expression training, to improve the language expression ability of customer service personnel, so that they can clearly and accurately convey information and communicate with customers in appropriate language.

4. Listening and listening training: cultivate the listening skills of customer service staff, learn how to actively listen to customers' needs, understand customers' problems and provide accurate solutions.

5. Problem handling and conflict management training: train customer service personnel to handle customer problems and complaints, learn effective communication and conflict resolution methods, satisfy customers, and coordinate team internal relations.

6. Attitude and image training: cultivate the positive working attitude of customer service staff and learn how to maintain their own and the company's image, including gfd and language courtesy training.

The main purpose of customer service etiquette training

1. Providing quality customer service: The training of customer service etiquette aims at cultivating professional knowledge and skills of customer service personnel and providing quality customer service.

2. Create a good corporate image: Customer service personnel are important representatives of direct contact between enterprises and customers, and their words and deeds will directly affect customers' cognition of corporate image.

3. Problem solving and conflict management: It is inevitable to encounter various problems and possible conflicts in customer service. Customer service etiquette training aims at cultivating customer service personnel's ability to deal with problems and conflicts.

4. Improve the quality and career development of employees: Customer service etiquette training not only pays attention to customer service skills, but also pays more attention to improving the quality and ability of employees.

5. Increase the ability of sales and value-added services: Customer service personnel are not only service providers, but also opportunity providers of sales and value-added services.