Summary refers to a written material that summarizes the experience or situation in a certain stage of work, study or thought. It can effectively exercise our language organization ability. I think we need to write a summary. So how to write a summary in a new way? The following is a summary of my tea shop work, which I carefully arranged. Welcome to share.

Time flies, the sun and the moon fly like a shuttle. As the New Year bell approaches, Yiyi bid farewell to 20xx. Now I will make the following report on the work in the past year:

I. Business analysis:

From 20xx65438+1 October1to 20xx65438+February 3 1, the overall business of the teahouse is as follows:

1, operating income:

The total amount for the whole year is RMB, including

2. Operating costs:

The annual total amount is RMB ×××, including RMB for kitchen, RMB for bar and RMB for cashier. From the above data, we can draw the following conclusions:

The average monthly operating income is ×× yuan, and the total operating income during the four-month period of road construction (from September 5th to February 24th, 12) is ××× yuan.

In addition:

1, about 6600 transactions, from which the average consumption of a table is about 430 yuan, and the consumption is in the middle;

2. The kitchen income accounts for ×××%, and the kitchen profit rate is ×××%; The bar revenue accounts for ×××%, the bar profit rate accounts for ×××%, the cashier income accounts for ×××%, and the cashier interest rate accounts for ××××%; The total profit rate of teahouse is ×××%.

3. Total kitchen orders: clay pot rice/big bowl rice > hot pot > casual meal > among them, the small fried meat of farmers ranks first;

4. The total number of orders at the bar: six major tea families > health tea, among which Qingming tea of 38 yuan/cup ranks first;

5. The total order number of cashier (excluding paper towels): tobacco and alcohol > drinks, among which Wang Huangyan ranked first;

6. The frequency of entering boxes and the amount of business income: Box 5 >; Box 8 > Box 6 > Card 9 packaging;

7. consumption time: weekend > working day, and working day period: night > day.

Second, the cost analysis:

1. Operating expenses: the annual accumulated amount is ×××× yuan, of which ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××

2. Management expenses: RMB ×××× for the whole year, of which the salary of management personnel is ××××;

3. Financial expenses: RMB for the whole year, in which RMB is the loan principal and interest (RMB).

4, treatment costs (including wages, benefits, subsidies, etc.). ):

The cashier's annual cumulative treatment fee is ××××× yuan, accounting for ×××% of the total income; The total annual treatment fee of the bar is RMB ××××, accounting for ××% of the total income; The total annual processing fee of the kitchen is ××××, accounting for ××% of the total income; The above three expenses account for ×××% of the total income.

Third, the management summary:

1. Improve the management organization and training mechanism;

Ensure that there are at least two supervisors at each post level, and clarify the responsibilities, functions and powers of each post. In order to improve the service quality and correct service concept of employees, the "purpose", "practicality" and "timeliness" of training are defined; Secondly, set the person in charge of each training according to the individual training effect; Make training plans repeatedly, combine theory with practice, and take turns to train in the form of drills.

For new employees, adopt the methods of point-to-point, point-to-point combination, one-on-one help training and regular group training; Integrate the training into the usual work, copy it layer by layer and check it layer by layer. Regular study, regular training and irregular assessment. Let employees keep innovating, constantly learning, growing and progressing, and let employees realize "working while growing".

2, improve the meeting system, improve the skills and quality of employees, form a spontaneous system:

Meetings include quarterly summary meetings, monthly business analysis meetings, fortnightly meetings, after-hours meetings, etc. , improve the efficiency of the meeting and focus on solving problems. Fix the meeting time, let everyone form a habit, and let the management and employees do their work spontaneously.

3, strengthen the coordination of departmental relations:

Teahouses are divided into different departments, which cooperate with each other and implement a management system from top to bottom. The completion of one thing depends on the coordination of various departments. Every regular meeting repeatedly emphasizes the problem, and all departments should not blame each other and shirk. They should dare to admit their mistakes, find out each other's advantages and do a good job of coordination. The responsibility of managers is to solve problems and troubles, not to inherit them, not to enlarge them.

4, pay attention to food hygiene, pay special attention to safety and fire prevention:

Pay attention to food hygiene, improve the post responsibility system of food hygiene, set up a health inspection team, clarify the health responsible persons of all departments, disinfect regularly, and formulate a system of daily inspection, weekly evaluation and monthly summary; Do a good job in safety and fire prevention, conscientiously implement the policy of safety first and prevention first, formulate a safety and fire prevention system, improve safety and fire prevention measures, and conduct training on fire prevention equipment.

Four. Factors affecting operating income:

1, the influence of social atmosphere can not be ignored. Relatively speaking, most consumers only choose to spend on weekends.

The road closure in the last four months from September to June 5438+February has a serious impact. The traffic is so troublesome that it is difficult for consumers to come.

3. Peer competition is fierce. In recent months, four new teahouses have been opened: Hu Axiang Mingyuan, Hongtai Sparrow, Liyuan, Green and so on. The former consumers have also become the owners of teahouses.

The income of booth 4.9 decreased, and the space utilization rate decreased.

5. Due to the high mobility of senior managers, some customers are lost.

Problems existing in verb (abbreviation of verb) and the parts that can be improved;

1. Support management to participate in learning and training: without training and learning for managers, it is impossible to expect managers to progress and excel. Enterprises should actively send excellent and potential employees for technical training. This not only greatly improves the quality of employees' work, stimulates the enthusiasm of new and old employees, but also enhances the connotation of corporate culture and strengthens communication and unity among employees.

2. Pay attention to the stability of management and form the core competitiveness of the enterprise: as long as the managers and employees are well treated, the guests are well treated and the business is good, the teahouse will naturally make more money. Employing people is an art, taking charge of management and retaining core management talents will grasp the core competitiveness of enterprises, which is actually a consideration and responsibility for the long-term development of teahouses.

3. Investigate the market and strengthen the awareness of promotion: the key to promotion is to make the money spent get more income and profits. Mobilize employees to think about suggestions and encourage employees to actively participate in decision-making.

4. Strengthen customer maintenance and management: retain old customers and expand new customers. Give preferential treatment to old customers (discounts, gifts, etc.). ), drive new customers with old customers, spread the net widely, and form a consumer network system (consumer group); In addition, we will strengthen mutually beneficial exchanges between different enterprises and try our best to create new customers.

5. Employees should set standards for dining, such as two meats, one vegetable and one soup.

6.* * * Create a good environment and pay attention to "touching service". The environment is not ready-made, and it is up to everyone to create it together. Create a sense of security and belonging for employees, while leaving comfort and touch for guests. On the basis of good equipment, the teahouse is nothing more than working hard on hygiene and service. Health is like people's skills, and service is like people's attitude. No matter how good the body is, poor service is also a failure; No matter how good the service is, it's no use having poor hygiene. Poor hygiene can be cleaned, but the service is not good and customers are lost; Therefore, how to do a good job in service and health are all articles.

7. Strengthen cost control to ensure kitchen profit, bar profit and cashier profit. Reducing unnecessary expenses and making profits are the foundation of teahouse's survival. Cost control is nothing more than working hard from two aspects: open source and throttling.

The prospect of intransitive verbs:

Tea house management is to bring drinks with food and drink, and to promote tea consumption with food taste; However, in the operating income, tea drives catering, and the profit of tea is large, the profit of catering is limited, and the profit of cashier is small. Therefore, the taste of kitchen catering is the key to management, and the tea at the bar is the key to profit.

Greentown Teahouse has unique dining, moderate consumption, elegant decoration, fresh environment and novel equipment. As long as we take "more services" and "touching services" as the purpose, we will spread word of mouth among consumers with good services, and publicize it from point to point. As long as "good" service and excellent managers stand out from peers, we will create core competitive talents and teams that will not steal, dig, run and be difficult to imitate.

;