Recently, a hand-drawn cartoon of an anesthesiologist became popular on the Internet. Hunan Rongjun Hospital performed cesarean section for a deaf pregnant woman. Before the operation, because pregnant women could not communicate, anesthesiologist Yao Xiang used his quick wits to draw a cartoon of the operation process. The pregnant women got the message and the operation went smoothly. The ingenuity of this "comic brother" has attracted praises from netizens.
This reminds me of another story. In a prime location near Shanghai Ruijin Hospital, there is a two-bedroom apartment where many overseas doctors of Ruijin Hospital live for free. It turned out that Mr. Wang's wife, who works in other places, suffered from breast cancer and came to Ruijin Hospital for treatment. During chemotherapy, Mr. Wang rented this suite. A year and a half later, his wife passed away. In order to express his gratitude to the medical staff, Mr. Wang left the house for free use in the hospital and said that he would always pay the rent. The charity of this "rental brother" touched many doctors.
A "comic brother" and a "rental brother"; A "warm doctor" and a "warm patient" The two seem to have nothing to do with each other, but they are actually internally related. Doctors are kind to patients, patients are grateful to doctors, and doctors and patients are warm to each other, which constitutes a "circular circle" of positive energy, which should be the normal state of doctor-patient relationship.
In fact, the doctor-patient relationship is not complicated. However, due to the misunderstanding between doctors and patients for a long time and the lack of sufficient trust, the two sides are suspicious of each other, which can be described as "walking on thin ice." In game theory, there is a classic model called "prisoner's dilemma". The effect is that two suspects who commit crimes together are interrogated in isolation, and they can't know each other's attitude. If one party confesses and the other party denies it, the confessor is innocent, and the denier is sentenced to 10 years; If both sides confess, each will be sentenced to 5 years; If both deny it, both will be acquitted. As a result, both sides chose to confess. What could have been a win-win situation turned out to be a lose-lose. The root cause lies in the lack of trust between the two sides. At present, the doctor-patient relationship has also fallen into a "prisoner's dilemma". Patients secretly record and video when they see a doctor, and collect evidence at any time for emergencies, so doctors can't prevent it; In order to avoid lawsuits, doctors take defensive measures, so that the risks they should bear are not borne, the operations they should do are not performed, and the interests of patients are damaged. It can be seen that doctors and patients are antagonistic and there is no winner.
In recent years, due to the frequent occurrence of malignant medical injuries, many doctors have developed excessive defense psychology. Some put forward the establishment of a "blacklist" system, some demanded "self-defense weapons", and some advocated fighting violence with violence and responding with blows. These practices are irrational and may arouse greater opposition and trigger more intense conflicts. It is not a good policy to repay complaints with complaints; Heart for heart is the way out.
Medicine cannot be mixed with hatred or suspicion, which is determined by the nature of medicine. Throughout the history of medicine, it is a history of love. In ancient times, when human beings saw their compatriots bleeding, groaning, suffering and suffering, they wanted to help, treat and comfort, so they had the initial medical care. It can be said that medicine is the product of love, and goodness in people's hearts is the foundation of medicine. Without compassion, there is no medicine.
How to break the deadlock by rebuilding the trust between doctors and patients? There is no doubt that doctors come first. Because in medical behavior, doctors occupy a dominant position and patients are at a relative disadvantage. Therefore, doctors should take the first step. In fact, the patient's medical treatment behavior itself contains the trust in the doctor. When the patient is sick, he confides his pain and even privacy to the doctor out of trust; When the patient is lying naked on the operating table, it is also out of trust to give his life to a group of strangers. Faced with such great trust, doctors should be deeply awed. "Warm doctor" is not necessarily a "magic doctor", but it must be a person with temperature. "Warming medicine" may not cure all diseases, but it can soothe all hearts. Medicine is the most humanistic science and the most scientific humanities. The doctor has temperature, and the medicine is warm.
As a patient, everyone wants to meet a "warm doctor"; As a doctor, everyone wants to meet a "febrile disease". In fact, warmth comes from the outside as well as from the inside. Instead of expecting others to warm you, it is better to warm yourself up first. When everyone has a temperature, the world will not be cold.