The amount given by a member can be refunded, but only the unconsumed part of the member's recharge fee is refunded. If the merchant refuses to refund, the consumer can complain to the local consumer association. If the Consumers Association can't solve it, consumers can complain to the local industry and commerce department.

Legal objectivity:

Measures for the Administration of Single-use Commercial Prepaid Cards (for Trial Implementation) Article 21 Card issuing enterprises or card selling enterprises shall provide card withdrawal services according to the articles of association or agreement of single-use cards. When handling the card withdrawal, the card issuing enterprise or the card selling enterprise shall require the card withdrawing person to show his/her valid identity document, and keep the card withdrawing person's name, valid identity document number, card withdrawing number, amount and other information. The card issuing enterprise or the card selling enterprise shall return the funds to the bank account with the same name as the card withdrawing person, and keep the bank account information. Cash can be paid if the balance of funds in the card is less than 100 yuan (inclusive).