If there is a "routine" behavior of consumers to apply for a card in a spa, such as false propaganda leading to consumers' misunderstanding of the service content and wrong property disposal, it is suspected of constituting consumer fraud and infringing on consumers' right to choose and fair trade. Consumers can call the police to solve the problem, and consumers have the right to ask the operators to refund the remaining advance payment, corresponding interest and reasonable expenses. Consumers can also ask consumers' associations to make adjustments.

Legal basis: Article 4 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests: Business operators and consumers should follow the principles of voluntariness, equality, fairness, honesty and credibility.

Article 8 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests: Consumers have the right to know the real situation of the goods they buy or use or the services they receive.

Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.

Article 9 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests: Consumers have the right to choose their own goods or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.

Consumers have the right to compare, identify and choose their own goods or services.

Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests: Disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.

Article 53 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests: Where a business operator provides goods or services in advance, it shall provide them as agreed. If it is not provided in accordance with the agreement, it shall fulfill the agreement or return the advance payment according to the requirements of consumers; And shall bear the interest of the advance payment and the reasonable expenses that the consumer must pay.