1, be good at appreciating, and always appreciate the guests' consciousness in service. By praising guests, we can close the distance with customers and improve the relationship between host and guest.
2. Ask more questions, and be good at asking some open questions to the guests when communicating with them, so that you can learn the customer's data and information.
It is often suggested that the specialties of restaurants can be recommended to guests through suggestions.
4. Make good use of both positive and negative methods, and the last words will leave a deep impression on the other party. Therefore, when talking about both positive and negative factors, put the positive words behind.
5, identify with the guests, service personnel must first learn to identify with the guests and affirm the guests. Even if you don't quite agree with each other's ideas or opinions, you should first accept what they say, and then slowly induce them to move closer to your own views.
6. Agreeing with the guests is actually the same as agreeing with the guests, that is, repeating the words of the guests shows that you feel the same way with the guests.
7. Know how to use the topic. When a guest asks, "Is this dish delicious?" It can be said that this dish tastes really good. So-and-so came to our house for dinner two days ago and ordered it specially. You see, sir, the guest next to you also ordered this dish. Why don't you try one? "Being good at borrowing can help customers place orders quickly.