2. If the customer says, "I'm not available now!" The salesman should say, "Sir, Rockefeller, an American rich man, said that spending one day a month is more important than working for 30 days!" " We only need 25 minutes! Please set a date and choose a convenient time for you! I will be near your company on Monday and Tuesday, so I can visit you on Monday morning or Tuesday afternoon! "
3. If the customer says, "I'm not interested." Then the salesman should say, "Yes, I totally understand. Of course, you can't be interested in something you can't believe or don't have any information at hand. It is reasonable and natural to have doubts and questions. Let me explain something to you. What day is suitable? …"
4. If the customer says, "I'm not interested!" Then the salesman should say, "I understand very well, sir." It's really hard for you to be interested in not knowing what is good. " That's why I want to report or explain it to you in person. Will I come to see you on Monday or Tuesday? "
If the customer says, "Would you please send me the information?" Then the salesman will say, "Sir, our materials are all designed outlines and drafts, which must be modified according to the personal situation of each customer according to the instructions of the staff, which is tantamount to tailoring them to his own situation." So I'd better come to see you on Monday or Tuesday. Do you think it is better to wait in the morning? "
6. If the customer says, "Sorry, I have no money!" Then the salesman should say, "Sir, I know that only you know your financial situation best." However, it will be most beneficial for the future to help make a comprehensive plan now! Can I call on Monday or Tuesday? Or, "I understand. After all, not many people want what they want. Because of this, we are now choosing a way to create maximum profits with the least money. Isn't this the best guarantee for the future? In this regard, I am willing to contribute my strength. Can I come to see you next Wednesday or weekend? "
7. If the customer says, "At present, we are not sure what the business development will be." Then the salesperson should say, "Sir, our marketing should be worried about the future development of this business. Please refer to it first to see where the advantages of our supply plan are and whether it is feasible. " Is it better if I come on Monday or Tuesday? "
8. If the customer says, "If I want to make a decision, I have to talk to my partner first!" Then the salesman should say, "I totally understand, sir. When can we talk to your partner? "
9. If the customer says, "We will contact you again!" Then the salesman should say, "Sir, maybe you don't have much desire at present, but I'm still happy to let you know if you can participate in this business." It's good for you! "
10. If the customer says, "Say it or sell something?" Then the salesman should say, "of course I really want to sell you something, but I will only sell it to you if it can bring you something you think is worth looking forward to." Can we discuss and study this problem together? I'll see you next Monday? Or do you think it's better for me to come over on Friday? "
1 1. If the customer says, "I have to think about it first." Then the salesman should say, "sir, haven't we discussed the relevant points?" Let me ask you honestly: What are you worried about? "
12. If the customer says, "I'll think about it and call you next week!" Then the salesman should say, "Welcome to call, sir. Do you think it will be easier? " ? Shall I call you later on Wednesday afternoon, or do you think Thursday morning is better? "
13. If the customer says, "I want to discuss it with my wife first!" Then the salesman should say, "Yes, sir, I understand. Can you invite your wife to talk to you? About this weekend, or which day do you like? "
There are many similar rejections, and we certainly can't list them one by one. But their treatment methods are actually the same, that is, turning rejection into affirmation, so that the customer's willingness to refuse will be shaken, and the salesman will take the opportunity to follow up and induce the customer to accept his suggestion.