If it is because of the gym that consumers can't exercise normally, such as the relocation of the venue and the closure of the store, the gym stipulates in the membership agreement that "the membership fee will not be refunded after joining the club", "the full fee of the special card can't be refunded under any circumstances" and "the interpretation right lies with the party providing the agreement" and refuses to refund.

According to the provisions of the Civil Code on format clauses, the party providing format clauses evades its obligations, and the clauses restricting consumers' rights are invalid. Even if the gym transfers the fitness card to another gym, it needs the consumer's consent, otherwise the consumer has the right to terminate the service contract relationship between the two parties and demand a refund.

Extended data:

This can be done when the environment or courses promised by the gym are inconsistent with the current situation.

Generally, when you choose the public environment of the gym, you can see intuitively, mainly the private classes that consumers take, which may be quite different from the promised ones. If you encounter more, the private tutor will change frequently.

According to the law, if the promise cannot be fulfilled because of the gym, the consumer has the right to request to cancel the contract and refund. However, there is a reminder: the commitment of the gym must be agreed in writing, otherwise consumers will have the risk of difficulty in proving it.