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Message, the program stops running. There may be errors in the third-party software or internal applications downloaded by the mobile phone. Suggestion:

1. Settings-(General/Devices/Applications)-Application Manager-All-Menu Keys (More)-Reset Application Preferences.

2. If this prompt appears when running third-party software, it is suggested that:

1) Enter the Application Manager-All-Find the application that can't run-Clear the data (Note: all data of the application will be permanently deleted).

2) If not, please uninstall the software, and then reinstall or try to download and install other versions of the software.

3. If there is a stop prompt when running the built-in program, check whether the phone has the latest firmware version and upgrade the machine to the latest version.

4. If you still can't run this application, please back up your data (contacts, photos, etc. ), and then restore the factory settings.