First, negotiate with operators; The second is to find a consumer association to mediate; The third is to appeal to the relevant administrative departments; Fourth, submit it to the agency for arbitration according to the arbitration agreement reached with the operator; Fifth, bring a lawsuit to the people's court.

Legal objectivity:

Article 39 of the Law on the Protection of Consumer Rights and Interests stipulates that disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels: (1) through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.