1. Complain to the trading platform and provide evidence, including physical objects, chat records, invoices, transaction records, etc. ;

2. If there is a transaction dispute in online shopping, you can also complain to the Consumers Association at telephone number 123 15, and keep evidence such as shopping vouchers;

3. complain to the courier company, and the courier company should also bear the responsibility for the damage of the goods;

4. Complain and report to the public security organ. When the fraud is serious and the amount involved is large, which constitutes online shopping fraud and violates the law, it is necessary to report the case to the public security department and request the public security department to intervene.

Protection of consumers' rights and interests in family preschool education;

1. Legal basis of consumers' rights and interests: According to the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, consumers enjoy basic rights such as the right to know, the right to choose and the right to fair trade;

2. Choice of complaint channels: Consumers can make complaints through 123 15 consumer complaint hotline, industrial and commercial administrative departments or consumer associations;

3. Preparation of evidence materials: When complaining, consumers should prepare relevant evidence materials such as contracts, payment vouchers and communication records;

4. Complaint description: explain in detail the problems encountered in the complaint, the reasons for asking for a refund and the expected solution;

5. Understand through legal channels: If the problem cannot be solved through complaints, consumers can understand the process and conditions of rights protection through legal channels such as arbitration or litigation.

To sum up, consumers can complain through various channels, including but not limited to presenting evidence to the trading platform, contacting the Consumers Association 123 15, claiming compensation from the courier company, and reporting serious fraud to the public security organ to safeguard their legitimate rights and interests.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 48

Where a business operator provides goods or services under any of the following circumstances, it shall bear civil liability in accordance with the provisions of other relevant laws and regulations, except as otherwise provided in this Law: (1) The goods or services are defective; (two) the goods do not have the performance that the goods should have and are not explained at the time of sale; (three) does not meet the commodity standards indicated on the commodity or its packaging; (four) does not meet the quality conditions indicated by commodity descriptions, physical samples, etc.; (five) the production of goods explicitly eliminated by the state or the sale of invalid or deteriorated goods; (six) the number of goods sold is insufficient; (seven) the service content and fees are in violation of the agreement; (8) Deliberately delaying or unreasonably refusing consumers' requests for repair, rework, replacement, return of goods, replenishment of commodity quantity, refund of payment for goods and service fees or compensation for losses; (nine) other circumstances that harm the rights and interests of consumers as stipulated by laws and regulations. Business operators who fail to fulfill their obligations to protect consumers' safety and cause damage to consumers shall bear tort liability.