Summary of probation period for hotel newcomers
Time flies, and the probation period will be over in a blink of an eye. First of all, I would like to thank the hotel manager's office for giving me the opportunity to show my talents and realize my value. This period of time is a precious experience in my life, and it also left me with beautiful memories. During this time, the hotel gave me enough support and help, which made me fully feel the leadership's mind, how XX people can see the rainbow without experiencing wind and rain, and how XX people are difficult and firm as pioneers. At the same time, I am also very moved and happy, and I have the opportunity to become a member of XXXX. I remember that when I applied for the job, the harmonious, United and uplifting atmosphere of the hotel deeply touched me and made me feel a harmonious family. In the three months after I entered the hotel, under the careful care and guidance of the manager's office and colleagues, I have made some progress in all aspects through my unremitting efforts. Now I report my work as follows:
First, understanding of the hotel
XXXX is a professional hotel engaged in the operation of XXXX, XX and XXXX, with a business network all over the province, and the total distribution and agency of many well-known international and domestic brands, ranking first in XX province in terms of business scale.
XXXX is guided by the correct management concept, relying on a capable team to become the industry leader.
Second, the work performance:
1, and XX hosted a staff get-together, which was recognized by everyone.
2. It is very convenient and concise to sort out the red-headed documents issued by the general hotels of XX Hotel and the three certificates of various brands for electronic retrieval, reading and inquiry.
3. Make preparations before each regular meeting, and organize meeting minutes in time after the meeting.
4. Complete the drafting of advanced materials for outstanding employees; Standardize the writing format of the external liaison letter of the General Department, and help it to sort out and modify the external characters; Assist the Chief of General Management Section to sort out the vehicle management measures, and make a monthly table of related expenses such as fuel cost and repair cost; Complete the arrangement of independent accounting policy table of Wuchang department store.
5, good communication and coordination with various departments, better complete the work of uploading and distributing.
6. Skilled in operating VIP customer file management system.
7. Through two days' internship in XX department, I have a preliminary understanding of the hotel's supply chain system and can carry out simple business process operations.
8. Be able to do other administrative and logistical work.
Three. Existing problems and improvement methods
Because I am engaged in confidential secretarial work in the original hotel, I don't know much about the purchase, sale and storage of retail enterprises. Before, the concept was very vague, so we need to further understand and be familiar with the overall operation mode and process of the hotel. Of course, I can't use this as an excuse. I will consult my predecessors in my future work, ask questions and practice diligently, get familiar with hotel business and processes in the shortest time, be diligent in my eyes, mouth and hands, temper my will in my work and increase my talents.
Although it was only a short three months, it benefited me a lot. In the future work, I will foster strengths and avoid weaknesses, work hard, overcome difficulties, strive to do better, and live up to the expectations and training of the hotel manager's office.
Chapter II Summary of Hotel Newcomers' Probation Period
I became an employee of our hotel on XX, XX, and it has been more than three months in a blink of an eye. With the help of leaders and the care and support of colleagues, I gradually adapted to the work. Looking back on the internship for more than three months, I feel that I have gained a lot. Now, I report my study and work for more than three months to the leaders:
After coming to the hotel, the strong learning atmosphere of the hotel deeply infected me. It made me realize that we must pay attention to self-study, constantly learn political theory, professional knowledge and social knowledge, arm our minds with advanced political theory, enhance our ability with excellent professional knowledge, and broaden our horizons with extensive social knowledge.
As a newcomer, there is still a long way to go to understand the various business development work of the marketing department, and I know little about the work practice. There are still many shortcomings, which makes me keep learning and keep up with the pace of my predecessors. In my future work, I will try my best to do a better job by exercising my perseverance, tapping my potential, exerting pressure and inspiring my motivation.
Article 3 Summary of Probation Period for Hotel Newcomers
Time flies, time passes, and the two-month probation period is over in an instant. Looking back on the past two months, I am still glad that I chose the hotel. From August 25th to * *, I took the post of engineering clerk. I have never been exposed to this position. With the care of leaders and the help of colleagues, I gradually began to master some basic knowledge and work skills of this position.
In the past, I may never have realized that carefulness is so important to my work and life, but under the guidance of director Chen, I learned a story called how much a glass weighs. Next, I want to share with you.
How much does a plastic cup weigh? 13g. But it is such a trivial matter, but Air France spared no effort in energy conservation and emission reduction:13g was reduced to 9.5g.. This slight weight loss of 3.5 grams was later extended to all Air France flights. For a plane that consumes a lot of fuel, it seems insignificant to reduce the weight of a water cup by 3.5 grams. However, in the eyes of managers, the role of small water cups should not be underestimated-according to the calculation of Air France experts, the whole company can reduce 20 tons of carbon dioxide emissions a year. The details show the manager's shrewdness and foresight. It can be seen that we really can't ignore such an important link as details! Therefore, no matter what job you are engaged in, the details are important, but a good attitude and thinking are also essential. Simply put, mentality determines the situation, thinking determines the way out, and details determine success or failure.
Looking back on the work during the probation period, I deeply feel the thinness of individual strength and the strength of collective strength. Thanks to the concern of leaders and the help of colleagues, I can't carry out my work without them. People can't know everything, and it doesn't matter if they don't, but anyone who has graduated from a university can learn as long as he is willing to learn and do it. I think I am a person who is willing to learn and willing to learn. I am not a person who likes to change jobs frequently, so I think I have adapted to my present job since I became a member of * *, so I hope to stay in the * * hotel and work hard for * * and myself. At the same time, the company has a learning atmosphere, and I think I will grow up soon.
Article 4 Summary of Hotel Newcomers' Probation Period
All aspects of hotel work, daily chores, do a good job in the hotel needs patience and care, insist on doing your own job and complete the task perfectly. Looking back, during my almost five months in our hotel, as a new employee, with the care and help of our front office leaders and colleagues, I knew nothing about the reception work at the front desk of the hotel and was able to work independently. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! Now I will make a summary of my work in the past five months.
The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. Therefore, in the past five months, I have been strictly abiding by the hotel regulations. To sum up, it can be said from the following five aspects:
First, like all other service industries, politeness and etiquette: how to keep smiling, how to greet guests, how to provide services for guests, the language to be used in services, etc.
Second, pay attention to the image, the front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must require light makeup, work clothes and a good mental outlook, so as to maintain the image of the hotel and let guests know and see our mental outlook. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.
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