? heat and cold
? When it comes to Mayo Clinic, many people may not know it at all. Even in the medical circle, you may not know. What do you think of the clinic? What's the big deal between the lines
? Indeed, in an era of greed for the ocean, people's eyes are mostly focused on the so-called "tall", including the name getting bigger and louder.
But when you understand the context and current situation of Mayo Clinic, you have to admire it, and even become a beautiful expectation and yearning for doctors and patients.
Mayo Clinic was founded on 1864 by Dr. Mayo in Rochester, Minnesota, USA. Mayo Clinic is the top medical institution in the United States and one of the most influential and representative medical institutions in the world, and it is in a leading position in the field of medical research. Now Mayo Clinic has developed into a comprehensive health care system, including outpatient clinics, hospitals, medical research and medical education institutions. 20 14,65438 On July 5, 2008, Mayo Clinic ranked first in the list of the best hospitals in the United States in 20 14- 15 published by US News and World Report.
? Although Mayo Clinic has long been famous, its scale and business have been growing, but its name has been used all the time, and it has not been changed to the name of "Gaodashang", which is very low-key. Unlike some domestic institutions eager to change their names, they are actually flashy and pretentious.
? It is noteworthy that the entire Mayo has 60,000 employees, and the ratio of employees to doctors has reached 13: 1. In other words, the support team of more than 50,000 people, together with more than 4,000 doctors, provides better services for patients. These workers include medical assistants, nurses, technicians, secretaries, statisticians, managers, IT technicians and so on.
According to reports, Mayo's comprehensive financial report for 20 17 shows that the operating profit in 20 17 reached 707 million US dollars, and the revenue1200 million US dollars. Compared with 20 16, the operating profit increased by more than $225 million, and the main business income increased by 10 billion. The operating profit rate also increased from 4.3% in 20 16 to 5.9% in 20 17.
According to reports, 65% of Mayo's expenditure ($7.3 billion) is used to pay employees' wages and benefits, and $535 million is used for employee pension plans. In addition, its capital for infrastructure projects is $765,438+04 million, including single and comprehensive electronic medical records, income cycle management systems, medical facilities and equipment.
This data is in sharp contrast with the proportion of employees' wages and benefits paid in domestic hospital expenditures.
Walking into Mayo Clinic is like walking into a museum and a cultural center, showing people-oriented fraternity culture everywhere and embodying the service concept of humanistic care. When you come here to see a doctor, you can not only enjoy meticulous and warm medical services, but also get extended services such as health education and disease intervention. Coming here is not a feeling of seeing a doctor at all, but a transcendental enjoyment, that is, enjoying medical treatment. In stark contrast to the suffering of domestic medical care.
It can be said that Mayo Clinic has made medical services to the extreme, treating patients as objects that need gratitude and love, so that medical services can be sublimated into humanistic care and mental health maintenance, which is very gratifying and touching. Here, the value of doctors has been perfectly reflected and even become a belief.
? The concept of modern health is physical health, psychological comfort and adaptation to the environment. Therefore, medical behavior is not only to solve physiological and pathological problems, but also to comfort and care for people's psychology.
? American doctor Trudeau once said a famous saying: Sometimes you can be cured, often you are helping, and always you are comforting. This just tells the origin and theme of medical treatment. I think Mayo Clinic is a loyal practitioner of this concept and has won the welcome and trust of patients. It is also worthy of our reflection and reference!
In a word, Mayo Clinic's people-oriented service concept, strong medical support system and high welfare treatment give employees a great sense of belonging, satisfaction and happiness. At the same time, the majority of patients have received warm, comfortable and satisfactory medical services.
? 20 18-3-8
Note: 1. Main reference materials
The gap between "seeing the medical profession" and "seeing the medical profession" is too big! Nearly 70% of Mayo's expenditure is used for medical wages and benefits, by Chen Feiyang;
2. Network pictures.