Job responsibilities of beauty front desk
The main function of the receptionist is to create a good atmosphere and quickly establish a good relationship of mutual assistance and trust with the guests entering the store.
The reception area at the front desk is the first contact place for guests to enter the company, so the first impression will often affect the service quality and professionalism of the company. Therefore, the beautician on duty and the reception at the front desk are the first and best media to create an atmosphere with the guests. Therefore, a series of simple actions, such as opening the door, greeting and answering kindly, smiling, polite expression, praise, water delivery, etc., will produce an unexpected harmonious atmosphere if you can do it well with your heart.
1: Do a good job of telephone reservation and customer registration.
2. Call the sales tracking service at any time.
3. Responsible for consulting and customer information management.
4. Demonstrate the service quality of the company and establish the professional image.
Daily work focus of beauty front desk
First, before opening the store every day
1, clothing, capacity only:
(l) Uniforms shall be clean, tidy and free from wrinkles and stains.
(2) Wear employee badges correctly.
(3) hair should be combed neatly, long hair should be coiled up and hair should be neat and consistent. Short hair does not cover your face with hair gel.
(4) There is no peculiar smell in the mouth.
(5) Keep smiling and full of energy.
2. Attend the morning meeting to understand the priorities and precautions announced by the manager that day.
3, do a good job of cleaning:
(l) Information desk: All forms should not be left idle on the desktop, and the desktop should be kept clean and tidy. Customer information cards should be placed in a fixed location for easy classification and use.
(2) Product showcase: Wipe the glass of the showcase and check the lighting of the showcase.
(3) Drawers: It is not enough to prepare all nursing cards and stationery, put them away in time and keep the drawers tidy.
(4) Audio rack: CDs should be placed on the CD rack, not idle on the CD player, so as to keep the audio equipment clean and dust-free.
4. Display of product cabinet:
(1) Bright lights can make members turn their eyes to the display case and pay more attention to the product image.
(2) The products on the display shelves should be suitable and beautiful. Products of the same brand should be displayed centrally, highlighting the brand image.
(3) The goods on display should be complete, so that members can improve their purchase choices and opportunities.
(4) The merchandise display should be placed where members can easily see and touch, so as to enhance their consumption interest.
(5) The product display cabinet should always keep the glass on the counter spotless, and the product itself should be wiped clean to maintain the hygiene and good image of the product.
(6) The projector lamp in the product display cabinet is consumable, so a light bulb should be kept at all times to prevent it from being replaced in time when it is damaged. (7) Labels, posters and small billboards can be arranged around the display cabinet to attract members' attention and actively ask questions. (8) The work of exhibition is mainly to attract members' attention and increase their interest in buying, but if there is a front desk staff to explain, it will definitely achieve better results.
(9) Clearly display the price and Chinese label of the product, so that members can know more about the efficacy and price of the product.
(10) The projector lamp in the showcase will generate high temperature, so the position of the product should be properly adjusted during the exhibition to avoid the high temperature affecting the product quality.
5. Preparation and cleaning of test products:
Put the sample on an easy-to-take display cabinet and cover it in time after use to avoid product deterioration caused by dust and bacterial pollution.
6, cashier preparation:
(1) Check whether the reserve fund and change are sufficient, and check whether the business income of the safe or savings office on the previous day has been counted and properly settled.
(2) Check whether the statements of the previous day are filled in correctly, and whether the statements and materials that should be returned or returned to the company today are ready.
(3) Whether the triplicate form and invoice at the front desk are ready.
(4) Whether the card swiping machine operates normally and whether the card swiping paper is replenished in time.
7, form check:
Tripartite form, member reservation form, beautician duty form, beautician shift number form, business day report, member information.
Material card, slimming record card, breast enhancement record card, commodity record table displayed at the front desk, nursing card (use card, season card, half-year card, year card, promotion card) and various business seals.
8. Arrange the first beautician on duty to start duty on the same day.
9. Get ready, check your appearance again and start a busy day.
10. Manual required for consultation:
Product manual, skin care manual, slimming manual, breast enhancement manual, etc. , and the charging standards for various services.
1 1. Inspection of various items during the promotion period:
Gifts, lottery boxes, promotional racks and various posters, promotional content manuals, experience coupons, vouchers, on-site
Layout quality and effect, music tape.
12, audio and music tape preparation:
(l) You can choose light music to improve your morale at the beginning of your business.
(2) The volume is fixed and cannot be changed too much at will.