? So, over the past few years, I, a small seller of Taobao, obviously feel that I don't have a strong ability to learn and resist pressure. What should I do? Not to mention, among the millions of Taobao sellers, how to let everyone find you, but it has been done, but people are also afraid of being famous and strong. Although most of the buyers they meet are excellent, which is the general trend of society and the embodiment of social stability, they will also meet many opportunistic and malicious blackmailers and some wonderful buyers. Now let's pick out a few typical ones to pick up.
Tanabata, 20 13, in order to increase the sales of our store, we did an activity, in which new customers were fully reduced and old customers were discounted.
? The activity started at 9: 00 am on July 5th. I met a buyer, placed three orders in three minutes, and took historical pictures of 16 products in the whole store, and the quantity of each product was very large, but I didn't pay.
? As a small seller, I don't have much inventory. Where can you stand such a routine? So, under the condition that I set up photos to reduce inventory, single items were removed from the shelves one after another. ...
Originally, I wanted to replenish the inventory of products on the shelf, but I was afraid that it would be put away by other customers. Moreover, if the customers also paid the money within 3 days, it would exceed the actual inventory and there would be no goods available. So I had to communicate with the customer and ask him if he really needed so many goods.
However, the customer's answer really made me look confused. He told me, just wait, or I'll pay you to deliver the goods, and then see if I refuse the visa or not. Either you close the bill and don't deliver the goods, I will complain to you and pay the liquidated damages. And defiantly said that he had complained to three companies and all won. ! !
This is an obvious customer to extort liquidated damages or deliberately make trouble. But for such customers, I have no way to deal with them in a series of regulations of Taobao. Helplessly looking at the big festival, there is no goods to sell. All my previous efforts were in vain. ...
At the end of 20 14, which is also the peak season for product sales, I met another person whose address was left in Fujian and his name was Zhong.
The difference this time is that this person took the order himself in our store under normal circumstances. Without any consultation, no one guided me to place an order ... At that time, I also saw that under the big data, the system automatically gave the credit value of this person's Want Want buyer, all of which were 100% favorable comments.
There is no reason to be suspected. So normal delivery, normal receipt, without any problems. However, the day after signing, I received a phone call from the industry and commerce, saying that Zhong complained that I had violated any advertising law, and such extreme words were completely cheated by these tens of thousands of claims!
I'm not in the law class. I only know how to do my own service well, with good quality and honest trading. Where do I know the content of advertising law? What's more, several complaints sound like a fable.
This is the worst time. I can't cope with professional blackmail. I called Zhong several times when I couldn't help it. He said bluntly that they were a team, specializing in in in-depth research on legal provisions and Taobao regulations. Everyone needs to make money and settle accounts, otherwise they will be sued!
I have no chance to win! They are a group of professionals, using just laws, taking advantage of loopholes in Taobao, and my negligence ... in the name of justice, they succeeded in extortion and wrote a receipt to ensure that they would not harass again!
? Of course, I didn't know this person until I was complained. Online hot search is famous, but I can't help him!
I really knocked out my teeth and swallowed blood. I haven't been well all year!
The luckiest thing is this third place.
This is our old customer, so to speak, a frequent visitor, but apart from the default praise, he takes the initiative to give bad reviews almost every time. The reason is not bad things or bad service, but logistics.
? In fact, there are many force majeure problems in the unexpected delay of logistics, which any business will encounter. I can't do anything about the speed of walking on the road, whether it can be lost or crowded. But once there is a problem, I will solve it as soon as possible. If it's urgent, I'll ask by express in time. If it is reissued, I will reissue it in time. I will also remind customers in time, try my best to satisfy customers and try my best to let customers receive the baby in time. However, despite my efforts to deal with this problem, I still get bad reviews. I really don't know what to do to satisfy such customers.
Oh, stop it, it's all tears! !
It is estimated that few buyers know that bad reviews are a double-edged sword. According to Taobao's rules, bad reviews hurt each other. After deducting the seller's credit, the buyer's credit does not add up with the same kind! Also, if a Want Want gives more bad reviews, its credit value will be automatically filtered into suspected buyers by Taobao system in the future. Some are marked as abnormal orders, and some will be severely restricted from buying, which will not benefit each other. Real buyers who like online shopping should also use it with caution!
There are many more. Let's talk about the last one. You can apply for a refund more than 50 days after the transaction is successful.
This is also a wonderful work I met. Some buyers took several treasures at a time in the store, and we and Taobao had no reason to return them for 7 days without any problems. /kloc-There is still no communication problem within 0/5 days. More than 50 days after the successful transaction, even when I have forgotten this person's information, come and report that I don't want it and want to return it. God, it's been more than 50 days. Can this be done? I'm afraid the physical store may not promise to return the goods!
? Although Taobao didn't support it as a result, I didn't spend less time on it.
? It is not easy to do Taobao, you can only learn while doing it. Be sincere and learn more, and beware of all kinds of tricky buyers, good and bad!