Three Guarantees Policy is the abbreviation of "Guaranteed Repair, Guaranteed Replacement and Guaranteed Return" for the goods sold by retail commercial enterprises.

It refers to a kind of credit guarantee that the seller is responsible for the goods purchased by the buyer within a certain period after the goods enter the consumption field. This service is provided for failures that are not due to improper use and storage by users, but belong to product quality problems.

The consumer shall handle the three guarantees with the invoice and the three-guarantee certificate, and the validity period of the three guarantees shall be calculated from the date of issuing the invoice, deducting the repair time and the time when no spare parts need to be repaired;

If the product performance is unqualified within 7 days from the date of sale, consumers can choose to return, exchange or repair it; If the product performance is unqualified within/0/5 days from the date of sale, consumers can choose to exchange or repair it;

Within the validity period of the three guarantees, if the product cannot be used normally after two repairs, the seller shall be responsible for replacing the product of the same model and specification for consumers free of charge or returning it in accordance with relevant regulations;

The depreciation expense shall be calculated from the invoice date to the return date, in which the repair occupation and the time to be repaired shall be deducted.

Damage caused by improper use, maintenance and storage of consumers, damage caused by disassembly of non-three-guarantee repairers, no three-guarantee certificate and valid invoice, the model of three-guarantee certificate is inconsistent with or altered from the model of the repaired product, and damage caused by force majeure is not subject to three-guarantee, but can be repaired at a charge.