How to chat with customers in sales? Nowadays, there are more and more sales jobs, and sales is also a flexible job. Even a person who does a good job can earn tens of thousands of dollars a month. Let's share how to chat with customers in sales.
Sales Skills 1 Skills 1 How to chat with customers? Help each other talk.
What is helping each other to speak? Is to enrich each other's arguments.
For example, when a customer mentions how a product was used before, the effect is not good or good. You can say that someone has used it before, which is similar to your feeling and affirms his argument.
This expression will make the other person feel comfortable and feel your tolerance. On the unprincipled issue, there is no need to be unconventional, highlight yourself, and let the other party feel that they are the masters of the chat.
Tip 2: Show weakness in time.
Most people have sympathy for the weak, and no one likes people who easily compare with others. For example, the customer said that I bought gold three months ago, and now the income is10%; And you said: I already let you buy it. You see, I asked * * to buy it at the beginning of the year, and now it's 25%.
This kind of chat is easy to have no friends. This is not communication. The purpose is to find a sense of superiority, or a sense of superiority based on each other.
Timely weakness makes customers happy, and product sales naturally come.
Tip 3: Create a familiar scene.
Describe a product and explain it from the perspective of customer application scenarios, rather than simply introducing product description materials.
Establish a familiar scene. When customers don't understand the whole product, first of all, you should give some scenes that are close to customers' life or familiar to them, so that customers can feel that this product is suitable for their own use and reduce their doubts.
Tip 4: Find customer interests.
When we recommend products, it is easy to bombard customers with multiple selling points, but it often has little effect. Because the selling point is depth, not breadth.
When communicating with customers, if there are selling points in the products that interest customers, it is observed that customers' eyes light up or begin to show interest. Ok, let's extend this topic.
Tip 5: Ask questions at the right time.
When a customer starts a long speech, congratulations, your weight can make the other person open up.
However, when listening to the customer's comments, the appropriate questions will make the other party feel that you are distracted.
This makes it easier for customers to feel your participation and more willing to treat you as "one of their own".
For example, customers say that my return on investment has reached 8% this year.
You should say, wow, the market fell by more than 10%, and you actually made a profit. What did you buy?
In a word, chatting is one of the extensions of emotional intelligence, which can actually be improved through training. Knowledge reserve, language organization, correct outlook on life and quick response will all determine our chatting ability. In addition, it is necessary for account managers to reflect more, form their own opinions and communicate more.
How to chat with customers about sales skills 2 1 and open your personality.
Doing sales requires a completely cheerful personality. When I say cheerful, I don't just talk about it, but I want to have an optimistic attitude, a firm belief, and most importantly, I want to have super confidence and even narcissism, because selling is selling confidence! Think about it, every phone call you make is a sales promotion and a negotiation, and negotiation is a contest of mutual thinking. If you don't have confidence, you will retreat and finally give up. Every time you call, you think it may be a refusal. If you are afraid of rejection and don't cheer up, you may give up in the end. Get up every morning, take a deep breath in front of the mirror and praise the people in the mirror. You will feel really good, and most of your self-confidence is cultivated by yourself!
Talk with a smile, talk more, and don't be afraid to say the wrong thing.
Courage and conversation in sales are not innate. Every salesman is trained through constant conversation. I'm not talking to friends, I'm talking to customers. You can learn a lot and sum up a lot of experience. Even chatting with customers is to enhance their feelings. Remember, talk more! And said with a smile, even if the customer can't see you, because he can feel sincerity.
Step 3 avoid rejection
Rejection is the most common situation in sales work. Imagine that if all customers accept your products, there is no need for the sales department to exist. It is precisely because customers also have a choice that they will refuse you. Your job is how to make customers reject you, not reject you, and finally accept you and choose you. What you can do is how to avoid rejection as little as possible.
Sales tip 3 How to chat with customers 1 Listening is a positive process. Keep a high degree of mental alertness when listening, and always pay attention to the key points of the other party's conversation. Just like a UFO player playing UFO, you should be able to listen carefully from the other side. Everyone has his own position and values. Therefore, you must stand in the other person's position, listen carefully to everything he says, don't criticize or judge the other person's ideas with your own values, and keep an understanding attitude with the other person.
2. Encourage the other person to speak first. First of all, it is polite to listen to others. Being willing to listen shows that we are willing to consider other people's opinions objectively, which will make the speaker feel that we respect his opinions and help us to establish a harmonious relationship and accept each other. Secondly, encouraging the other person to speak first can reduce the competition in the conversation. Our listening can cultivate an open atmosphere and help to exchange views with each other. Because the speaker doesn't have to worry about the pressure of competition, he can concentrate on the key points and don't have to make excuses for his own contradictions. Third, the other party puts forward their own opinions first, and then you have the opportunity to grasp the agreement of both parties before expressing your opinions. Listening can make the other person more willing to accept your point of view, and it is easier to convince the other person when you speak again.
Don't talk too much, and it's not easy to talk and listen at the same time. Billionaire Fuka is famous for talking less and listening more. As we all know, he once sat in silence from beginning to end in an important business meeting. Once, he told people around him: "God gave us two ears, but only one mouth, for a reason. We should listen more and talk less. " In order to avoid talking too much and losing the opportunity to develop business, some trainers suggest using the "match-lighting method": imagine that you have a burning match in your hand, stop talking when you think the flame is about to burn your fingers, and seek others' response.
4. Don't show off and don't chew over words. The person you listen to may be timid or shy because of your attitude. They may become self-protective because they don't want to sound fluent. Even if you are an expert on a certain topic, sometimes you should learn to keep silent and say that you want to know more.