Recently, someone in Weifang was forced to charge for meals and drawing paper, and it was 4 yuan. Mr. Ren questioned whether the restaurant should charge a table fee, and the merchant responded that customers do not use disposable tableware at the table and will not charge a table fee and a paper drawing fee.
Recently, a hot pot restaurant in Changsha forced customers to rinse their mouths after meals, which caused controversy. According to media reports, considering that many customers reported that their mouths were scalded by hot pot, in order to improve the dining experience of diners, the owner provided oral mouthwash to customers for free, but it caused resentment because of over-expression of mandatory requirements.
Some people say: understand, but don't accept. I know it's kind, but I don't like the feeling of command. Also, as a consumer, you need something extra to go out for dinner. No one will be banned from eating this meal. In fact, the starting point of hot pot restaurants is good, and the opening of restaurants also takes into account the oral health of customers. Moreover, mouthwash is not cheap and there are many procedures. For hot pot restaurants, it is an extra part of the cost and service, which should be well received by customers. Unexpectedly, it was planted in a simple expression.
Presumably, the hot pot restaurant will not stop every customer who leaves the store from gargling, and the "overbearing president" style copy is probably just playing tricks to attract customers. However, in service industries such as restaurants, mandatory language will only cause customers to "resist". It is likely to plant the seeds of uncomfortable feelings in customers' hearts, which will affect the return rate. If you ask me, since it's a good thing, I'll make it clear generously. For the sake of customers, customers will keep it in mind and give praise, word of mouth. Proper speech is also part of quality service.