What details should I pay attention to in my work? Everyone's existence is a very important role in the workplace, so it is also something that needs us to pay attention to the details of the studio. So what details should we pay attention to in our work? Let's take a look at the relevant introduction.
What details should I pay attention to in my work 1
1, about the theme
The subject is the first information that the recipient knows about the email, so it is necessary to outline and use meaningful subject lines so that the recipient can quickly understand the content of the email and judge its importance.
1, don't leave the title blank, this is the most impolite;
2. The title should be short, not long, and don't let Outlook use "…" to display your title;
3. The title should truly reflect the content and importance of the article and avoid using ambiguous titles, such as "from Mr. Wang";
4, a letter as far as possible only for a theme, don't talk about more than one thing in a letter, in order to facilitate sorting out in the future;
5. Use capital letters or special characters (such as "!") ) as appropriate. ) to highlight the title and attract the attention of the recipient, but it should be moderate, especially don't use the word "urgent" casually;
6. When replying to the other party's email, you can change the title according to the content of the reply, and don't "RERE" a lot.
2. About addressing and greeting
1, address the recipient appropriately, and balance the scales. Write the recipient's address at the beginning of the email. This is not only polite, but also clearly reminds a recipient that this email is for him and asks him to give the necessary reply; In the case of multiple recipients, you can send it to everyone.
If the other party has a position, address the other party according to the position, such as "Manager X"; If you don't know your position, you should call yourself "Mr. X" and "Miss X" as usual, but you must first determine your gender.
Unfamiliar people should not directly address themselves by their English names, nor should they address people higher than themselves. It is also impolite to call everyone by their full names. Don't use "Dear xxx" to make everyone look familiar.
2. It is best to have greetings at the beginning and end of the email. Write a "hi" at the beginning and a "hello" in Chinese; At the end, it is common to write "blessing" and "good luck" in Chinese.
As the saying goes, "It is always good to be polite". Even if there is something wrong in the email, the other party can treat it calmly.
3. About the text
1, the text of the email should be concise and smooth. The content of email should be concise and clear; If there are many specific contents, just briefly introduce the text, and then write a separate document as an attachment for detailed explanation.
The text should be fluent, with simple words and short sentences, accurate and clear, and avoid obscure sentences. It's best not to let people pull the scroll bar to finish reading your email, and never learn from Tang Priest.
2. Pay attention to the tone of the email. According to the familiarity and hierarchical relationship between the recipient and himself; Whether the email is internal or external, you should choose the appropriate tone to discuss it so as not to cause discomfort to the other party.
Respect each other, "please, thank you" and other statements should appear frequently.
E-mail is easy to forward to others, so you must be cautious and objective in commenting on others' opinions. "Mail door" is a profound lesson!
3. For the sake of clarity, the 1234 list should be used in the e-mail text. If things are complicated, it's best to explain them clearly in paragraphs 1, 2, 3 and 4. Keep each paragraph short, no one has time to read your long speech carefully.
4. Provide complete information in an email. It is best to make all relevant information clear and accurate in one email. Don't send "supplement" or "correction" email after two minutes, it will make people very disgusted.
5. Try to avoid spelling mistakes and typos, and pay attention to using spelling check. This is respect for others, but also the embodiment of their own attitude. If it is an English mail, it is best to turn on the spelling check function; If it is Chinese mail, pay attention to the mentally retarded homophones brought by pinyin input method.
Before sending an email, be sure to read it carefully by yourself to check whether the writing is smooth and whether there are any mistakes in spelling.
6. Prompt important information reasonably. Don't always use capital letters, bold italics, colored fonts and enlarged fonts to prompt some information. Reasonable hints are necessary, but too many hints will distract people and affect reading.
7. Reasonable use of pictures, tables and other forms to help explain. For many emails with technical introduction or discussion nature, it is difficult to describe them clearly in words. If you explain it with a chart, the recipient will certainly praise your thoughtfulness.
8. Don't always use smiley face characters like ":)" to appear frivolous in business letters. Business email is not your love letter, so ":)" and the like are best used with caution. It is only used in some occasions that really need to emphasize a relaxed atmosphere.
4. About the annex building
1. If the email contains attachments, the recipient should be prompted to check the attachments in the body;
2. The attachment file should be named with a meaningful name, not with a file name that aliens can understand;
3. The text should briefly explain the contents of the attachments, especially when there are multiple attachments;
4. The number of attachments should not exceed 4. When the quantity is large, it should be packaged and compressed into a file;
5. If the attachment is a file with a special format, explain the opening method in the text so as not to affect the use. If the attachment is too large (no more than 2 MB), it should be divided into several small files and sent separately.
5. Language selection and Chinese character compilation
1. Use English mail only when necessary. English mail is only a tool for communication, not for showing off and practicing English.
If there are foreigners among the recipients, English mail should be used for communication; If the recipient is from China in other countries and regions, they should also communicate in English. Due to the problem of Chinese coding, your Chinese e-mail may be garbled in other areas.
2, respect each other's habits, don't take the initiative to initiate English mail. If the other party and your email are in Chinese, please don't be smart enough to send him an English email; If the other party sends you an email in English, don't reply in Chinese.
3. For some informative or important emails, it is recommended to use Chinese. It is difficult for you to guarantee that there is something wrong with your English expression level or someone's English understanding level, which will affect the solution of the problems involved in the email.
4. Choose a font size and font that is easy to read. Chinese uses Song Ti or New Song Ti, English uses Verdana or Arial, and the font size is No.5 or 10.
This is the most suitable font size and font size for online reading. Don't use strange fonts or italics, and it's best not to use background stationery, especially official mail.
Step 6 sign at the end
Every email should be signed at the end, so that the other party can clearly know the sender information. Although your friend may recognize you from the sender, don't design such a job for your friend.
1, not too much signature information. It is necessary to add a signature file at the end of the email. The signature file may include information such as name, position, company, telephone number, fax number, address, etc. , but the information should not be too many lines, generally not more than 4 lines.
You just need to put some necessary information on it, and the other party will contact you if they need more detailed information.
It is feasible to quote a sentence as part of your signature, such as your motto or company slogan. But to distinguish between the receiver and the occasion, remember to be decent.
2. Don't just use one signature file. Signature documents should be simplified for internal, private and familiar customers. An overly formal signature document will alienate the other party. You can set multiple signature files in Outlook and call them flexibly.
3. The text of the signature file should match the main text, which can be simplified, traditional or English to avoid garbled codes. The font size should usually be smaller than the text font.
7, reply skills
1, reply to the email in time. After receiving an important email from others, you often need to reply to them immediately. This is respect for others, and the ideal reply time is within 2 hours, especially for some urgent and important emails.
It takes a lot of time to process every email immediately. For some low-priority emails, they can be processed at a specific time, but generally not more than 24 hours.
If things are complicated and you can't reply in time, you should at least reply in time, saying, "OK, we are working on it, and we will reply in time as soon as we have the result, and so on." Don't keep the other party waiting, remember: reply in time, even if it's just to confirm the receipt.
If you are on a business trip or vacation, you should set up an automatic reply function to remind the sender so as not to affect your work.
2. Make a targeted reply. When answering questions in the reply, it is best to copy the relevant questions into the reply and attach the answers. Don't use simple, too straightforward, make necessary explanations, let the other party understand once and for all, and avoid repeating communication and wasting resources.
3. The reply shall not be less than 10. The other party sent you a long email, but you really only replied with the words "yes", "yes", "thank you" and "I know", which is very impolite. Anyway, add the word 10 to show respect.
4. Don't reply to the discussion of the same question many times, and don't build tall buildings. If the sender and the recipient reply to the same question more than three times, it can only show that the communication is not smooth and the explanation is unclear.
At this time, we should communicate by telephone and other means before making a judgment. E-mail is sometimes not the best way to communicate.
For more complicated questions, multiple recipients frequently reply and express their opinions. The higher the email level, the longer the email will be, and it will be awkward to read. At this time, it is necessary to summarize the results discussed above, cut down and slim down, and highlight useful information.
5. Distinguish between reply and reply all (distinguish between individual reply and reply all).
If only one person needs to know something, reply to him alone; If you make a conclusive response to the sender's request, you should reply again and let everyone know; Don't ask the other person to help you finish it.
If you are not clear about the questions raised by the sender, or have different opinions, you should communicate with the sender alone, and don't keep going back and forth to discuss with the sender in front of everyone.
I'll tell you after the discussion. Don't often send emails to your boss with uncertain results. Please think twice before clicking "Reply to Everyone".
6. Actively control mail exchange. In order to avoid unnecessary reply and waste of resources, some recipients can be designated in the text to reply, or the following sentences can be added at the end of the text: "All completed", "No action required" and "For reference only, no reply required".
8. Use "Send", "Cc" and "Bcc" correctly.
Distinguish recipients, cc's and bccs (distinguish recipients, cc's and bccs).
People at 1 and To must accept the main questions involved in this email and reply to it.
2.CC people just need to know about it. CC people are not obliged to reply to emails. Of course, if people in CC have suggestions, they can reply to the email.
3, and bcc is a secret delivery, that is, the recipient does not know that you sent bcc. This can be used in unconventional situations.
4. The arrangement of recipients and cc recipients should follow certain rules. For example, by department; From high to low or from low to high according to the position level. Proper rules help to improve your image.
E-mail only to those who need information, and don't take up other people's resources.
6. Forward the outstanding information of the email. Before forwarding a message, make sure that all recipients need it.
In addition, when forwarding sensitive or confidential information, be careful not to forward internal messages to outsiders or unauthorized recipients.
When necessary, the content of the forwarded mail should be modified and sorted out to highlight the information. Don't send dozens of RE emails to others, which makes people confused.
What details should be paid attention to in work 2 0 1
Have excellent thinking on small things
Many people in the workplace complain that repetitive work is boring, but you should know that this is an era of homogenization, and mobile phones are a good example.
The only difference between products is the ability of details, so it is a very important opportunity to do every little thing well and do it to the extreme, so that you can exercise your ability to deal with details and cultivate your mental maturity. Don't aim too high
02
Keep writing a work log.
Forgetting is the biggest killer of gaining workplace experience. The so-called good scar forget pain is the truth. A great man can always get continuous growth by recording his own successful experiences and reasons for failure.
03
Learn document management.
The essence of archives management is a time management problem, not a logical classification problem. An important principle we emphasize is that things that take less than 3 minutes should be solved immediately, which is a very, very important behavior habit.
The same is true for management files. Many people download a file and automatically save it on the desktop or the default folder. Later, the number of documents increased. When there are thousands of files on your computer, you are in trouble.
04
Ask if you don't understand, think twice before asking.
Ask if you don't understand, think before asking: when you encounter a question you don't understand, learn to think first and look for relevant information online. For uncertain places, it is a good strategy to ask for help from old colleagues or bosses and industry experts. There are two principles to pay attention to when asking colleagues:
Don't ask simple questions that all Du Niang knows. If you ask a low-level question, it only shows that you are lazy.
Do not work hard, no matter how much effort you make in the wrong direction;
05
Use a focused working method
The most efficient killer in today's work is the mobile phone: advertising phone, WeChat, stocks, and friends circle will all fragment your time. The principle of the highest working efficiency is the 25+5 principle:
Flight mode for 25 minutes, silent mode or mobile phone screen facing down, concentrate on work for 25 minutes, and then deal with important things in the mobile phone for 5 minutes. This is the best rule to avoid time fragmentation.
06
Don't forget loyalty
Don't forget loyalty. It sounds old-fashioned, but it's true. Don't sacrifice the interests of the organization for your own benefit, and vice versa.
This will help you see the problem from the company's point of view. Whether it is the founder or manager of an enterprise, the subordinates who are finally trusted and promoted will always be those who are trustworthy, not those who are very capable but selfish.
07
Establish the same stakeholders.
Using us more and using you less can make us have more friends and fewer "enemies": this is the beginning of building good cooperation with the same interests.
08
Be your own teacher
Reflection is the best self-learning, but it is ignored by many people in the workplace: learning 1000 knowledge (990 will be forgotten) is not as good as thoroughly reflecting on one of your core problems.
09
Cultivate boundary acuity
It is an important direction of future innovation to establish cross-border thinking and look at problems outside the traditional boundaries. Whoever has this keenness first will become the big cow of this era.
10
Understand the basic algorithm of trust
The essence of cooperation is trust. How many people support you can win depends on how many people are willing to associate with you and your ability to build mutual trust with others.
Although the above 10 thinking logic and working detail habits seem simple, they need everyone's persistence to truly become daily behavior patterns. Choose to believe, choose to act, choose to persist, and then you will definitely overcome the trajectory of the workplace.