1. Next time someone tells you "impossible", please remember that it actually means "impossible in an hour"

When my competitors visit my customers, my customers will give them my phone number and ask them to call for my advice.

3. Laughter is a sign of acquiescence, and acquiescence will bring a contract.

The best salespeople are those who have the best attitude, the richest product knowledge and the best service.

5. What is new? This is the economy and the rules.

6. Relationship is more important than price.

7. Have you written a written one-year plan about building a network to win more customers and potential customers?

8. Customers and potential customers always have time to listen to valuable information and new ideas, which will help to develop their own business.

9. People who complain will never be winners.

10, what are the distinctive features that make you unforgettable?

1 1, concentrate on doing the most basic things, and 99% of sales are done like this.

12, sales should be aimed at helping customers, not commission.

13. If you make a promise, you must fulfill it. The best way to upgrade one-time buyers to long-term customers is to deliver goods as promised. Failure to do this is a disaster for your company and customers, and you can never make up for it.

14, understand what a real refusal is. Customers do not always tell the truth. They may not let you see the real rejection at first.

15. Failure is an event, not a person.

16, the formula of sales success: aha (attitude+humor+behavior)

17 and 15% of the failures come from incorrect training, including product and sales skills training;

20% of failures come from poor oral and written communication skills;

15% of failures come from bad bosses and management of problems;

50% of failures come from incorrect attitudes.

Improve your skills every day. Tapes, books and lectures are endless.

19, customer's expectation of us:

Don't beat around the bush;

Tell me the truth, don't say "tell the truth", which makes people nervous;

Give me a reason why this product or service fits me seamlessly;

Provide some evidence;

Prove to me that I am not the only buyer, and tell me other successful examples of buyers in the same situation as me;

Give me a choice to decide for myself and give me some advice at the same time;

Affirm my choice;

Don't tell me negative information;

Makes me feel different;

Show interest in what I do;

Buy for me, don't sell it to me.

20, find the right place:

Ask about his identity and situation.

Ask some questions that make him proud;

Ask questions related to personal interests;

Ask him what he wants to do without work;

2 1, ways to increase customers and sales:

Ask your customers to recommend a new customer to you every month;

Recommend a customer for your customer every month;

22. The higher the starting point, the greater the possibility of success.

23, resourceful, prepared, persevering, different;

24. Learn to be humorous.

25. Why don't others buy your products?

(1, your question is not effective enough.

(2) Your listening is not effective enough

3. You think you should judge what kind of people they are, expect answers and interrupt the phone.

26. Learn to ask effective questions, such as: (Take the printer as an example)

(1) Sir, how do you choose a printer?

(2) How do you define good quality?

(3) Why do you attach so much importance to this point?

(4) Can you use us as an alternative supplier?

(5) When will you buy a printer next time?

27. Learn to use power statements. (power statement)

Power statement makes your products and services outstanding, credible, easy to understand and easy to sell!

28. Do not sell products, sell services, sell efficiency, and sell differences.

29. We provide high-quality emergency temporary staff for companies like you. When your employees are sick, absent or on vacation, you don't have to worry about the loss of claims and customer service ability.

30. Letter of introduction

You should say this: "

Hello! My name is Jack, and my company is Yanhua Packaging Company. You may not know me. I have been doing business with AA for some time. She thinks I might be helpful to you in some way. I want to introduce myself and ask you for an address so that I can send you some information that you may be interested in. "

3 1, access language

When I came in, "I just wanted to save you some money."

When I saw the "No Sale" sign, I said, "I just came in with my eyes off."

32. If someone gives you a name, you must ask clearly, "Are these things decided by her? Is there anyone else who is in charge of this with her? "

Write a personalized message on your business card, not on the materials, and ask them to give it to you as soon as possible.

34. Everyone likes others to ask for help.

35, telephone follow-up:

I'm calling about the materials I sent you, but it's not particularly clear just by looking at the materials. So I really hope to have the opportunity to see you in 5 to 10 minutes and explain to you.

Don't apologize for anything and don't make excuses.

37. Eliminate one weakness every 30 days.

38, powerful and efficient opening remarks:

I need your help.

I know you are actually in charge here, but can I talk to someone who thinks he is in charge?

(3) Is the big cat there?

I need a loan of 50,000 dollars. I wonder if you can help me.

I just finished talking with so-and-so in the company next door. She thinks my service has helped their company and I can help you in the same way.

My name is XXX, and I'm not here to promote packaging.

The boss said, "If I can't do this business, I should be fired, so if you don't buy anything now, do I still want to ask you to hire someone?"

39. I can tell you what services we have in computer training in five minutes, and we can discuss who wasps should recruit in the remaining five minutes.

People prefer to buy things from friends rather than salespeople.

4 1, ways to enhance customer confidence:

(1) Sir, you should call XXX to see how we can provide services for them.

(2) Emphasize after-sales service.

(3) Don't play the trump card too early.

(4) We were very lucky to win the business of providing packing boxes by XX company, and they chose us from seven bidders.

42. Words to be avoided:

(1, to be honest.

Can you place an order today?

43, let customers participate = more sales:

(1, ask for something, such as paper and pens.

(2) Ask the other person to help you plug in the power or move things.

44. From group sales, we can see the skills of a salesperson.

(1, remember the name "Ace Kill"

(2) Let those who support you speak as soon as possible.

(3) Let the numbers speak first, and then conquer with emotion.

45, others say that your price is too high, you should answer:

I have never heard anyone say such a thing.

46. Introduce the product with "Our experience shows that …".

47, the key to customer service refused:

(1) How much do you know about your products?

(2) Your knowledge of potential customers

48. When someone says he wants to think about it:

You answer: Great! If you want to, it means you are interested. Right?

Or: didn't you say you should think about it and get rid of me quickly? Is that so?

Negotiation: I know you are an expert in XXX, but I am an expert in packaging industry.

When they say, "Our budget has been spent."

(1) Let's talk about deferred payment.

(2) If our service can solve your problem, why not adjust your budget?

(3) Then who has the right to make decisions outside the budget?

(4) If your budget is not used up, will you plan to buy our products?

(5) So when is the next budget meeting in your company? What kind of plan should I submit for that meeting?

5 1. When the other party says "I hope to compare the two companies again",

A: Can you tell me what you want to compare? At this time, all the estimates he gave are reasons for rejecting you. )

If a potential customer says "the price is too expensive", it doesn't mean that he won't buy it today.

53. When the other party says, "I am very satisfied with the current supplier",

(1) Find out how the existing supply relationship between the two parties started.

(2) It must be emphasized that you and many of your customers have maintained this long-term cooperative relationship. And you don't expect the other party to transfer all the business to you at once, but I hope they will give you a chance to let your products and services speak for themselves, just as they gave the current suppliers their first chance.

(3) Ask for samples or ask the other party to place a test order.

54. When the other party says, "I need the approval of the headquarters"

(1) On the grounds that "if they have any questions, I can answer them right away", ask the other party to call the headquarters directly.

(2) Please tell me, if you don't need the approval of the head office, will you buy it?

(3) If the payment is divided into several small invoices, their approval may not be needed.

55. When a potential customer asks a question that needs to be answered with "yes" or "no", I will not answer him with these two words.

56. Some sentences with clear questions:

(1) Do you have this model? You want this model, right?

Do you have a green one? Do you want a green one?

Can you deliver the goods on Tuesday? You want delivery on Tuesday, don't you?

(4) How soon can you send someone to your door? How soon do you need us?

You don't always have to let customers say "yes", you just need to get enough talk time to create a business opportunity.

If I can let him try my product, I'm more likely to let him buy it.

59. Let potential customers chase you.

60. When visiting, show your three starting points:

-I'm here to help.

-I want to build a long-term relationship.

-I'll create fun.

6 1, follow-up is as important as any link in the sales process.

Don't say, "I'm calling to see if you have received my materials ..."

63, clever use of fax:

-Send a funny joke or cartoon.

-Don't hand over the whole manual or brochure.

64. Interesting fax title:

-Please send the fax to a person by that name.

-don't look at other people's faxes, warm your heart.

-If you need to make a phone call, our phone number is 4008363 168.

-If you need to send a fax, our fax number is 0755-27307793.

-Come on, come on, come on.

65. Don't leave a message by yourself! ! ! !

66. When someone leaves a phone message:

-Don't be straight.

-Leave some important information, including your phone number and address, and suddenly hang up when it comes to important parts ~

67. Don't buy by telegraph. "If I give you this price, will you buy it?"

68. Providing excellent customer service

(1) There is a special person in charge of customer service.

(2) Give employees the right to decide without asking the boss for instructions.

69. Customer complaints bring sales ~ ~ If handled properly.

70. Create a good meeting environment: let everyone attending the meeting preside over part of the meeting.

7 1. Write a valid sales letter:

Keep the whole letter short. One page, three paragraphs.

Write down the most important things for customers in bold type. Your name is the least important.

Never say "thanks again" because it's a bit grovelling.

Leave your letter for one day, read it the next day, and if you think it is weak, write another one.

72, learn to listen to others, listening to the two obstacles are:

(1) You often form your own opinions and think about what you want to say before listening.

(2) You often make up your mind about what to do before you start listening, or before you hear the whole story.

Don't bother to classify buyers, just know.

74, the principle of communication with the buyer:

* Never argue.

* Never offend customers.

* Never lose heart.

Make friends with buyers as much as possible.

* Try to identify with each other and get along well.

* Never tell a lie.

75. Observe, ask questions, listen, be harmonious and practice.

76, the success of the fair:

(1) Many presidents like to attend exhibitions.

(2) Don't prejudge anyone's formula of seven-day slimming soup. You never know if a big shot will show up in casual clothes.

(3) Read famous brands quickly. Always pay attention to other people's badges.

(4) Don't chat with bank employees or friends.

(5) When asking questions, pay attention to whether the questions can guide the other party to provide some information in the answer.

(6) Don't choose a chaotic and noisy location.

(7) Keep standing from beginning to end.

77. Learn to successfully build your own network.

(1, call the other person's name at least twice. The first time is to remember, and the second time is to make each other happy.

(2) Don't drink.

(3) Try to know what the other party will do after work and what they will do next weekend. If you know of any recent activities, such as ball games, traffic jams, concerts, plays or business ceremonies, you can ask the other party if they are interested.

(4) Say, "Let's talk about it next time." Make sure your next date with him.

78. How to win a room full of people?

(1, try to stand by the door at the beginning and near the end of the activity.

(2) Spend 75% of your time with people you don't know.

(3) Immediately record relevant information on the back of the potential customer's business card.

(4) Bet with colleagues that whoever collects more business cards is of course a valuable business card.

As long as you help others get what they want, you can get what you want.

As long as you know people and help those who deserve help, business opportunities will come to you.

8 1. Call at least two people every day.

82. Elevator sales:

(1, I use a usually humorous sentence or a question to get the other person's attention.

2. If they laugh, I will say, "What do you do?"

If you think the other person may be a potential customer, tell him, "Please give me your business card and I can send you some information you may need."

Put the business card in the pocket of your shirt or coat, so that you can take it out in one second.