Consumer complaints:

You can call 3 15 to complain, or you can complain to the consumer association.

1: After a dispute with the operator, if you want to complain to the Consumers Association about the operator, the dispute should be within two years. After two years, the Consumers Association will no longer accept complaints.

2. The principle that local consumer associations accept complaints mainly under regional jurisdiction, supplemented by hierarchical jurisdiction, and accept them nearby. Where the relevant consumer associations need assistance, the relevant consumer associations shall give assistance.

3. Complaints to consumer associations can be made in written and oral forms.

4. Consumer complaints should be submitted in written materials or detailed oral transcripts approved by the consumer's signature and seal.

The complaint materials shall include the following contents:

(a) the basic information of the complainant and the respondent, including the complainant's name, ID number, address, postal code, telephone number, etc. : company name, address, postal code, contact person, telephone number, etc. The defendant's.

(two) the time, place and process of the damage and the consultation with the operator.

(3) Relevant evidence. Consumers shall provide evidence related to complaints to prove that there is a causal relationship between the purchase and use of goods or the acceptance of services and the damage, except as otherwise provided by laws and regulations. Consumer associations generally do not retain the information provided by both parties to the dispute.

Fraud against consumers refers to the behavior that business operators cheat and mislead consumers by false or other improper means when providing goods or services, which damages the legitimate rights and interests of consumers, and should be punished and bear the responsibility in accordance with the Law on the Protection of Consumers' Rights and Interests and the Measures for Punishment of Fraud against Consumers.

The so-called act of deceiving consumers refers to the act of deceiving and misleading consumers by false or other improper means when providing goods or services, which harms the legitimate rights and interests of consumers.

According to the relevant provisions of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests and the Measures for Punishment of Consumer Fraud issued by the State Administration for Industry and Commerce in March 1996, it is mainly determined whether the behavior of operators constitutes fraud from the following three aspects:

The first is to judge according to the means used by the operators to provide goods or services. Generally speaking, the following acts of operators are fraudulent to consumers: (1) selling adulterated, fake and shoddy goods; (two) to take false or other improper means, so that the number of goods sold is insufficient; (3) selling commodities such as "defective products", "defective products" and "off-grade" and falsely claiming that they are genuine products.

(4) Selling commodities at false "clearance price", "sale price", "lowest price", "preferential price" or other deceptive prices; (5) Selling commodities with false commodity descriptions, commodity standards or physical samples; (six) not to sell goods with their real names and marks; (7) Hiring others for deceptive sales inducement, etc.

Make false live demonstrations and explanations; (nine) using radio, television, movies, newspapers, periodicals and other mass media to make false propaganda of goods; ⑽ defrauding consumers of advance payment; ⑾ Failing to provide or provide goods according to the agreed terms, and defrauding the price by mail order sales; ⑿ Selling goods by means of false "sales with prizes" or "repayment of principal"; 13. Deceive consumers by other false or improper means.