1. First of all, it is necessary to collect transaction records, chat records, contracts and other evidence with Guiyang Yan Jie Culture Media Co., Ltd. to prove that the company has indeed received the money and has the right to request a refund.

2. Then you can contact customer service or the person in charge of Guiyang Yan Jie Culture Media Co., Ltd. by telephone, wx, email, etc. , explain the situation and ask for a refund, and explain the problems and requirements in detail.

3. Final complaint and report: you can complain and report to local market supervision departments, consumer associations and other institutions, seek help and safeguard your own rights and interests.