According to the official statement issued by McDonald's, the employee did not clean the chair with a mop, but cleaned the window with a roller. But I don't think this statement will play much role, because the psychological influence of employees on guests already exists, and there is no obvious difference between using a mop and cleaning a chair with a roller. Both of them are suspected of cleaning the restaurant with dirty mops. I think this service attitude really makes people angry and will bring a certain psychological shadow to the guests who dine.

On May 5th, 200212000, a citizen of Shanghai sent a video in which the waiter of McDonald's completely ignored the guests' feelings and even wiped the chairs that customers were sitting on with a mop in his hand, even during business hours, and there were many customers sitting next to him. What he did really made the customers next to him very uncomfortable. That's why someone took a video and posted it online. Whether this phenomenon is universal or just a special case needs to be studied urgently. However, it is conceivable that this incident will have a great negative impact on McDonald's.

I think McDonald's made a statement in time, but it was a bit perfunctory. He did not give specific rectification measures, only said that the staff used a roller to clean the glass, not a mop. Such a statement is difficult for the majority of netizens to accept, and perhaps this phenomenon is universal. The exposure of similar incidents will definitely have a great negative impact on McDonald's passenger flow. In the future, customers will definitely worry a lot when choosing McDonald's. Customers may wonder whether the hygiene of McDonald's is particularly poor and whether they should choose this store for consumption.

I think this kind of thing is very serious, and it needs to be rectified in time, and some related investigations are needed in health. Whether McDonald's has such a situation in other related health aspects is still a problem that needs to be solved.