After that, Stephy and her husband Li Chengxuan also participated in variety shows frequently. Some netizens said: "The three people are really different." Stephy's popularity and popularity are very good. It is such a female star, Stephy, who has a good reputation and a good impression from passers-by, who "overturned", and netizens have condemned her behavior. So what did Stephy do that caused her popularity to plummet?
The netizen found the customer service with the appraisal result, and the customer service told her that there would be no fakes. The different colors of masks may be caused by different batches, but the buyer later found another appraisal agency, and the result was also fake. In desperation, she found customer service again, but the customer service could not read it back, and the netizen later called to negotiate.
Because the exposure of netizens attracted the attention of the outside world, the follow-up customer service consultation indicated that the plan they gave was consistent with the details page, and promised that if they encountered the same situation as her, they would treat them equally regardless of the traffic, but the buyer's ability was limited and he could not make an apology statement. Moreover, she also said that this voice is to safeguard the legitimate rights and interests of consumers.
Subsequently, the article "Internet users questioned Stephy selling fake goods" caused a heated discussion in Weibo. Qi Weifang issued a statement in the afternoon, which clearly restored the content of the netizen's response, pointing out that after receiving the report, he would immediately inquire about the order, and confirm the source of the purchase and confirm it as genuine. Stephy's team thinks that this really makes consumers and users feel bad, so they are willing to return the original order and compensate the same type of products. However, netizens refused to accept it, unwilling to recall the defective products for inspection, and insisted on Stephy's public apology and compensation.
However, the opinions of netizens are polarized, leaving messages in the statement posts, such as "How can you be so confident to sell fakes?" "You can forget it, I watched other people's videos, and the color of the mud film is different." "I don't think Stephy can sell fakes." "I can't tell whether it is framed or the staff." Some netizens revealed that she bought a lipstick that expired for 2.5 years in the live broadcast room.
However, the netizen did not provide evidence that the mask she used came from the live broadcast room in Stephy. Once the incident was exposed, netizens' eyes were focused on Stephy. After all, consumers are weak, and there are many bright spots among stars. Why is Stephy still a "fake hero"? It is reported that a video studio used Stephy's photos and videos for malicious editing and false propaganda.
When Stephy was informed, he immediately dismissed the rumor and released a video to crack down on false propaganda. However, she is also selling fakes now. Why don't you hit yourself in the face? Stephy was exposed by netizens. She sold fakes many times in the live broadcast room, but she couldn't solve them every time, so that's it. Light dance believes that Stephy, as the customer service of merchants, should bear the responsibility of after-sales service. ?
Netizens and fans buy the products you promote, which is the trust in the product brand you promote, and this is also the trust in you. Regardless of the authenticity of the exposure of netizens, we should seriously investigate and verify, return the truth to netizens, and be innocent. Don't live up to netizens' trust in stars.
It is not difficult to see from the customer service's response that although it is not acknowledged as a fake, in the buyer's view, giving ten times compensation is tantamount to recognition, and the customer service even pushed the responsibility to the merchant. Regarding Stephy's attitude, the customer service indicated that it had no right to ask. In addition, the customer service promised to give the victims the same compensation, but many sisters still didn't get compensation. Now the customer service directly ignores it.
Because she got ten times the compensation, the customer service also asked the reporter to delete the video, but it was rejected. The buyer also disclosed the negotiation results of Qi Weifang. They contacted her and gave her some small gifts, saying that they wanted to make amends, not compensation. In the end, the small gifts were not compensated. She asked Stephy to make an apology statement and take responsibility for her actions, but failed.
So far, Stephy has not made a positive response to this matter. The female netizen who defended rights also said that the small gift that Qi Weifang said to give was not given out in the end, nor did she receive substantial compensation and apology from Qi Weifang. So many netizens shouted on Stephy's social platform, hoping that Stephy could make a positive response and give a reasonable explanation to the endless storm of selling fake goods.