Legal analysis: the main reason is that the courier has not arrived for more than seven days, and it may be lost. The time limit is too slow. You can contact the courier customer service to complain.

Legal basis: Provisional Regulations on Express Delivery

Twenty-seventh express delay, loss, damage or lack of internal parts, for the insured express, the liability for compensation shall be determined in accordance with the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.

The state encourages insurance companies to develop liability insurance for express delivery losses, and encourages enterprises engaged in express delivery business to take out insurance.

Twenty-eighth enterprises engaged in express delivery business should implement information management in the whole process of express delivery, publish contact information, ensure smooth contact with users, and provide services such as business consultation and express delivery inquiry to users. Users who are dissatisfied with the quality of express delivery services may complain to the enterprises that operate express delivery services, and the enterprises that operate express delivery services shall handle the complaints within 7 days from the date of receiving them and inform the users.