If no rider takes the order, the key point is to contact the customer first and look at it from the customer's point of view. It is reasonable for the customer to apply for canceling the order, because the meal has not been received at the expected delivery time, and no telephone/SMS communication has been received. Because no rider took the order, and at this moment, he rashly chose to switch to self-lifting, which also led to the result that the merchant finally could not get the order payment.

There is a small step to solve this problem, that is, before you plan to choose to deliver by yourself, contact the customer in advance, explain that there is no rider to take the order, and ask the customer if he is willing to wait for the time for the merchant to deliver by himself.

Result 1: If the customer expresses willingness to wait, Mr. Chen will choose to deliver the goods himself, and this order can be completed normally.

Result 2: If the customer expresses that he doesn't want to wait, Mr. Chen can suggest the customer to cancel the order at this time, and the platform will give the customer a refund. After that, Mr. Chen can initiate an order compensation application through the background and select "logistics reasons".

Under these two treatment results, Mr. Chen's own loss can be minimized.

Matters needing attention when ordering for Meituan:

Automatic orders will be printed automatically, and cannot be cancelled after the order is received.

Opening dynamic wallpaper is not recommended. The memory of the cash register is small, which may cause the screen to get stuck and the order cannot be received automatically.

Manual orders must be confirmed within 5 minutes, otherwise the orders will be automatically rejected.

Orders received manually can be cancelled.