L, warm and thoughtful reception to the library customers.

2. Learn more about the products and care products used by customers. Check the customer files first, and then serve the guests. If you are a new customer, you should ask the customer's needs and situation in a professional manner, including the products you have used, the care projects you have done, and whether you are satisfied or dissatisfied with the previous products or care.

In addition, these goals should be achieved through these communications: the real needs of customers; Evaluate the consumption level of customers; Understand whether the products used by customers in the past are suitable for this customer, as a reference when we recommend this product. Carefully observe the customer's skin and physical condition, know exactly the real situation of the customer, so as to choose the appropriate products and health care and beauty projects.

3. Establish a customer file for each guest, and record the information of the above inquiry, the care items of the guests and the products purchased in detail.

4, detailed analysis of the guest's skin and physical condition, and design the nursing process for the guest, clearly let the guest know which part of the process is aimed at her, what kind of improvement effect can be achieved by completing the process, design home care products for the guest, and tell the guest that the home care effect is ideal.

5, clearly tell the beauty assistant and beautician what kind of care process to do for the guests.

6. When you are busy, you should greet every guest warmly and send drinks and magazines to the guests who need to wait in time.

7. After the guest care, let the guest have a rest, talk with the guest, and explain the details of home care.

8. Check out the bill for the guests.

9. Regular telephone tracking service, giving small gifts to guests on appropriate days, and maintaining good customer relations.

Technical requirements of beauty consultants

As a beauty consultant, you must go through relevant technical training and obtain a higher vocational qualification certificate; Understand the international fashion and beauty trends; Have certain painting skills; Because of the wide range of beauty consultants, it requires that beauty consultants should be compound talents in the beauty industry.

Only by having a certain foundation of service psychology and realizing the effective combination of functional service and psychological service can we communicate with customers easily and provide quality service. You should be familiar with the tissue structure of skin, be able to correctly judge the nature and types of various skin, and accurately and pertinently ask customers the problems to be solved; Finally, a scheme of skin care and beauty was worked out.

Master the instruments and manual methods of massaging customers. Communicate effectively with customers before massage, so that customers can enjoy the fun of nursing in a completely relaxed environment and win customers' hearts with good service. It is also the responsibility of a beauty consultant to be familiar with makeup knowledge and skills, skillfully use various makeup tools, and choose the most suitable cosmetics according to the age, personality, behavior and professional characteristics of customers.

The above content is referenced from Baidu Encyclopedia-Beauty Consultant.