You can also complain online. The specific operation method is as follows: If the transaction has been successful, the goods you purchased have problems and need to be returned or repaired. Please find this transaction in "Bought Baby" within 0- 15 days after the transaction is successful, and start after-sales protection and rights protection to ensure your rights and interests.

If the goods have just been received, you can apply for a refund without any confirmation of receipt. If you click to confirm receipt, you can apply for after-sales refund.