It's a typhoon day recently, and there is a lot of rain. The order was taken by a handsome young man in his mid-twenties. Before he came, I told him in the dialog box that it was raining heavily outside and it was inconvenient for me to take care of the children. Can you drive to the door? He didn't reply to me. When I took my dog and my wife downstairs, I found that the system showed that the driver had arrived, but we didn't actually see the vehicle. I sent a message asking him why he hasn't arrived yet. The other party didn't reply. This makes me a little disgusted. I must complain about this service attitude. Just then, the driver called. It turns out that I accidentally set my position across the street. After turning the car around, the driver finally came to meet us.
As soon as I got on the bus, I asked him why he didn't return my message. He apologized to me in a sincere tone and then explained why he didn't reply to the message. He said that he was single-minded when driving and would not reply to messages at will. After all, safety is the most important thing. I have no reason to refute this explanation.
When he arrived at the hospital, his car hands-free system called. When he answered, it turned out that Didi had just sent him a bill. The passenger shouted on the phone, "I saw your car." I am standing behind you now. Why do you keep driving? "
The driver quickly apologized and said that he had not sent the passengers to their destination. A moment, please. Another passenger was very dissatisfied and muttered that there was still room in the car, so he could go up first. But the driver insisted on seeing the passengers off before picking him up. Finally, another passenger gave in swearing and stood obediently waiting for the driver to pick him up. After all, it was rush hour, and it was stormy, so it was not easy to get a taxi.
I admire the driver for sticking to his principles. At the end of the hospital, the driver deliberately drove into the emergency department of the hospital. It takes time and skill to drive into the hospital for narrow roads and many cars. But the driver is not impatient at all. If I were you, I would have been impatient, and there were passengers waiting behind, so I wouldn't have spent this time and technology.
Finally, at the emergency door, the driver also specifically told him to take an umbrella to avoid getting wet. After my wife and I got off the bus, we thanked the driver assiduously, and even the dog said in a gentle voice, "Thank you!" "
From this Didi driver, I learned a few things:
1, adhere to certain principles when doing things, which is sometimes the foundation of living. For example, Didi drivers insist on driving without playing mobile phones, and such safety awareness is very important.
2. Be attentive and single-minded when serving customers. One-on-one follow-up and service can make customers feel your sincerity and seriousness better. For example, Didi driver insists on sending us to the destination before he can bring the next customer.
It's not how many beautiful words you say that impress customers, but how many meticulous services you have done. For example, Didi driver took the time and energy to send us to the emergency door, just to keep us from getting wet. We are very moved by such careful actions.