The relevant legal basis is that Article 7 of China's Consumer Protection Law stipulates that consumers have the right to protect personal and property safety when purchasing, using goods and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety. Usually, complaints are made to the Consumer Council, and consumer meetings require merchants to negotiate. The specific compensation results depend on the attitude of the merchants. If both sides don't give in, the Consumers Association can't enforce it.
Extended data
Case:
When "garbage" is thrown away
On October 6th, 65438/KLOC-0, citizen Liu Lin (pseudonym) reported to our reporter: On the afternoon of October 4th, 65438/KLOC-0, she went to a business place to handle business, and accidentally left a napkin wrapped in precious gold ornaments on an unmanned counter, and left straight after doing business. That night, Liulin found the jewels missing and broke out in a sweat. The next morning, she rushed to the business premises and searched the counter floor carefully. After watching the surveillance video, the person in charge of the business premises was told: "There are indeed a batch of paper towels, but they have been treated as garbage by the staff on duty that day."
The answer from the business premises was unacceptable to Liulin. In her opinion, the necklaces of the two rings 1 are wrapped in a single-layer napkin, weighing about 15g, and the eyes can see something inside. What's more, according to other relevant personnel who have seen the video, the personnel on duty also have the action of weighing by hand. Liu ling insisted that the gold ornaments were given to him by the staff in the business premises.
In order to solve this problem as soon as possible, Liu Lin dialed 1 10. However, after investigation, the police said that there was indeed a scene in which the staff in the business premises abandoned a tissue ball in the trash can, but it was impossible to conclude that the jewelry inside was taken away by themselves. It is suggested that this matter should be settled by both parties through consultation or through judicial channels.
The person in charge of the business premises told the reporter: "According to the relevant job responsibilities, the personnel on duty must keep the environment of the business premises clean and tidy, and at the same time provide all-round reception services to customers who come to handle business. According to the content of the surveillance video and the inquiry to the employee, he always thought that the paper towel ball was the garbage wrapped in mud that customers discarded at will. He picked up the paper towel ball and held it in his hand until he received two customers before discarding it in the trash can outside the business premises. " In this regard, the person in charge said that it is the work obligation of the staff.
Considering the owner's mood, they also got in touch with the residential property that manages the trash can, but confirmed that it had been cleaned by the sanitation truck. However, faced with the criticism of the host, the staff lost control of their emotions, and Lacrimosa could not work normally all day. As for whether there is precious jewelry in the napkin bag, the person in charge said that further verification is needed.
According to the person in charge of this business place, it is very common for customers to leave things in the business place, and people often leave money and mobile phones behind. As a result, it has been a long-standing business place for careless customers to forget things, and this time, forgetting things is suspected of being unclean, which is the first time I have encountered it. They think they will solve the matter properly and try their best to give the customer a satisfactory answer.
Phoenix. If the customer forgets the goods, the business premises have the obligation to keep them.