If the goods purchased by consumers harm the legitimate rights and interests of consumers, they may first negotiate with the operators. If negotiation fails, consumers may be required to mediate through agreement. If mediation fails, they can bring a lawsuit to the court for compensation. One principle: the tuition fees corresponding to the classes you haven't attended can be refunded.

Step 1: Collect contracts signed by training institutions, transfer records (WeChat is also acceptable) and chat records.

Step 2: Call the citizen service hotline 12345, ask for assistance in refund, and inform the other company name.

Step 3: During the waiting period, entrust a lawyer to sue.

Step 4: Collect the collection account information and property clues of the training institution, and enforce them by the court after winning the case.

Article 24 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, if the goods or services provided by the operators do not meet the quality requirements, the consumers may return them according to the provisions of the state and the agreement of the parties concerned, or require the operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair. Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.