2. You can also call the local industrial and commercial bureau at 123 15 or log in to official website 123 15 to make a complaint, and collect relevant evidence for keeping the goods well.
3. Request other mediation organizations established according to law for mediation.
4. Complain to relevant administrative departments
5. According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration.
6. Bring a lawsuit to the people's court.
According to Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, disputes between consumers and operators can be resolved through the following channels: (1) through consultation with operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (3) complain to the relevant administrative department; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.
Article 40 If consumers' legitimate rights and interests are damaged when purchasing or using commodities, they may claim compensation from the sellers.
Legal basis:
Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.