First of all, obey the patient's meaning and apologize. This is not a sign of submission to humiliation, but our industry puts the safety and health of patients first. People who come to the hospital for medical treatment are not happy, but have a feeling of fear and depression. We should understand, because our optimistic and positive attitude can also influence them!
When their mood stabilizes, we can calm down and talk to them, patiently answer their questions, and we will use our professional advice to solve our contradictions.
If it can't be solved, maybe they still can't stand your explanation. We can ask the head nurse or the leader for help and solutions!
2. What are the professional qualities of nurses?
(1) psychological quality
Nurses are the main body of clinical nursing work. To provide the best nursing service, we must strengthen our self-cultivation and have a good mental outlook and healthy psychological quality. Positive, optimistic and confident attitude towards life; Broad-minded, able to learn from colleagues' new methods and technologies, listen to different opinions, learn from others' strengths, make up for their own shortcomings, and exchange experiences with each other at work.
(2) Professional and technical quality
Have solid professional theoretical knowledge, master the symptoms, signs and nursing points of various common diseases, and make timely and accurate nursing plans. Master the knowledge of nursing psychology and nursing ethics, understand the latest nursing theory and information, and actively carry out and participate in nursing research.
Skilled nursing skills. Skilled nursing operation technology is the basic condition of an excellent nurse. In addition to the general internal medicine nursing skills, we should also master the specialized nursing skills of this position, so as to complete all nursing work steadily, quickly, accurately and well. Excellent nursing technology can not only greatly alleviate the patient's pain, but also enhance her self-confidence and give people beautiful enjoyment.
(3) Professional ethics quality
The nurse is angels in white, saving lives is her bounden duty, and she should have good professional ethics. Nurses and patients are two individuals with equal status, but the social division of labor is different. We should create a clean, comfortable, safe and orderly diagnosis and treatment environment for patients like friends and relatives, receive patients warmly in time, listen to their complaints with sympathy and compassion, try our best to meet their reasonable requirements and provide humanized medical services.
(4) Physical quality
Nursing is a special occupation, which combines manual labor with mental labor, serves people and is related to people's lives. A little carelessness in the work will ruin a life, so the spirit is highly concentrated at work, so nurses are required to have a healthy body and abundant energy to ensure the smooth progress of the work.
(5) the quality of cultural tools
Nurses should not only have rich medical knowledge and skilled nursing professional knowledge, but also strengthen their own cultural accomplishment, have an enterprising thirst for knowledge, actively participate in continuing education, expand their knowledge and keep up with the pace of medical development.
Doctors often hide their illness from patients. what do you think?
From a psychological point of view, most patients will fall into despair after learning that they are terminally ill, and even refuse to continue receiving treatment.
Therefore, it is beneficial to cooperate with the treatment and conceal the patient's illness properly. However, if the patient already knows and insists on asking about this matter, the doctor should respect the patient's right to know, tell him the illness gently, and give more guidance to help him tide over the psychological difficulties.