At the beginning of the opening of the network, the company cooperated with the post office and took the lead in launching the business of free mailing bills and telephone bills; In order to facilitate the emergency stop of users who have lost their mobile phones, the telephone emergency stop service was launched for the first time; In order to improve the service environment, the company also took the lead in adopting low counter service. A series of service measures adopted by China Unicom Luoyang Branch have narrowed the distance with users, triggered service competition and promoted the improvement of the service environment of the whole telecommunications industry in Luoyang.
On June 5438+February, 2000, the customer service center of China Unicom Luoyang Branch was completed and put into operation, and the national unified customer service number 100 1 was opened, providing users with consulting and complaint handling services 24 hours a day. And do a good job of paying a return visit to users, strengthen communication and contact with users, collect all kinds of feedback information in time, improve various services, and build a broad bridge to communicate with users.
In order to facilitate users to access the network nearby, the company adopted the strategy of running its own business hall and distribution agent, and established its own marketing network. By the end of 2000, four self-operated business halls 14 have been established in urban areas and counties, 80 dealers have been developed in urban areas and counties, and a marketing and distribution network system covering cities and counties has been initially established to provide users with nearby, convenient and fast quality services.
From its establishment to its start, China Unicom Luoyang Branch has made great progress in network construction, business development and basic management in just two years: it has built a multi-service network platform, formed a comprehensive business development pattern and established a basic management system. The company's strength has begun to take shape, its market competitiveness has been rapidly improved, and it has embarked on an extraordinary and leap-forward development road.