First, streamline departments, re-divide some functions, clarify departmental responsibilities, and remove redundant post preparation;

Second, staff training, strengthen the professional skills training for employees and improve their work efficiency;

Third, simplify the workflow, re-plan the company's workflow, and remove some redundant approval and repetitive work links;

Fourth, the talent training mechanism of "one expert and many abilities". When the reception is full, the front-line personnel will get the support of the second-line personnel; When the reception capacity is not full, the front-line personnel will support the second-line personnel; On the one hand, it is to strengthen the reserve of reserve talents, on the other hand, it is to make effective use of human resources. For the "multi-functional" mode, it mainly means that all staff should have the basic skills of front-line service personnel. These skills are the basic assessment skills before taking up the post, so as to ensure that the service personnel are replenished in time when the reception capacity is full, and return to the original post when the reception capacity is not full.

In the multi-functional mode, when determining the number of posts and staffing, the method of checking the workload of the department, analyzing the job fullness of each post and staffing according to the job fullness is adopted.