Summary of beauty salon work 1 This is the biggest headache for many beauty salon managers. In fact, as long as you master the method, it is always not so difficult to write a beauty salon work. Write any work summary, nothing more than three points, past, present and future. The past is the achievements and problems in the past, and now is what progress has been made between the present and the past, what problems have not been solved, what is the next work plan and what work goals to achieve in the future. Of course, I always feel that there are still some problems that need attention in writing in beauty salons.
1, what is the completion of the work, which can be written in different categories, such as beauty projects, body projects, pedicure projects, etc. , so it is very clear at a glance.
2, quality problems at work, technical training and learning problems, depreciation and maintenance of beautician equipment. For example, do staff training, master new beauty technology and new beauty projects. What technology is not proficient enough, and so on.
3. The management of beauticians is mainly reflected in the changes of employees' attendance, work attitude and personnel arrangement in beauty salons.
4. The safety of beauty salons is always the first. As far as beauty salons are concerned, safety is mainly reflected in issues such as electricity safety and fire safety.
Beauty salon work summary 2 The beautician's work summary consists of three parts: "past achievements, current problems, future work plans and goals". The following points should be paid attention to in specific writing:
1' s work completion, the work completion assigned by the superior this month, can be written by category, such as freckle and wrinkle removal task, slimming and fitness task, incense task, bride makeup task and so on.
2. Work quality, technical research and maintenance of beauty equipment. For example, taking students, the application of recent fashion trends, the application of fashion collocation, and the revision of some incorrect beauty methods.
Abide by administrative work, write management if you are a leader, and abide by administrative regulations if you are an ordinary employee. If possible, write suggestions and opinions on leadership work.
4. When necessary, make a few key summaries on the safe use of equipment, the safety of electricity use in the workplace, fire fighting and other issues.
What needs to be improved this month and how to improve it in the future.
Monthly work summary of beauty salon
In the past year's work, both beauticians and store managers must have their own ideas and gains. In order to carry out the work smoothly next year, we should deeply reflect on what we have done well and what we have not done well in our work. So the so-called year-end summary focuses on "summary". If it is just a formality or perfunctory, the summary will lose its original meaning.
1, coherent, speak with data.
In the work summary, it is a comprehensive guarantee for the annual work summary to make a clear work summary according to the post responsibilities. Summarizing the work with data is not only simple and clear, but also clearly shows the work ability of the summarizer. However, it is difficult to collect, summarize and use data at work, so it is necessary to record the work carefully in daily work. In their daily work, beauticians should pay attention to making detailed records of all kinds of data, including the number of customers, transaction amount and so on. The data of annual work summary comes from monthly, weekly, daily or even hourly work summary.
2. Ask questions and give constructive suggestions.
For this, it is necessary for beauty salon practitioners to observe and summarize in their daily work and put forward their own opinions on some problems existing in beauty salon management. This is also based on the intention of employees. Only when beauty salon employees truly regard the beauty salon as their "home" can they grow together with the beauty salon on the basis of considering their own personal development.
Give your detailed work plan for next year.
Its own development can be described as a key point of year-end summary. Only by clarifying your own development direction first can you successfully achieve your career goals for the next year.
In fact, only you know your job best. What you have done, what you have gained, and what problems you have encountered are often ignored by us if they only exist in your mind without words, and the year-end summary also provides you with such an opportunity. Therefore, Dayuan Education also reminds beauty salon practitioners not to formalize the year-end summary. I hope all of you can realize that you are different and get different results.
Summary of beauty salon work 3 steps to expand classic customers in beauty salons
The first step: design and reception training for staying customers, because many stores start to expand customers without basic skills. No matter how good the expansion activities are, they can't stay. Therefore, expanding customers becomes ineffective, because expanding customers is only a process, and retaining customers is our goal. My experience is:
1, the first card design of new customers needs to consider four psychological factors of women's purchase decision: conformity, taking advantage, greed and suspicion;
2. Train the check-in guests on work norms, and pass the assessment of "standard reception etiquette", "standard nursing process and technology" and "standard sales speech".
Step 2: Sell the Tuoke Experience Card in the business circle. The price is about 50, which is more suitable. If it is too low, many people will take advantage. If it is too high, few people buy it. Selling Tokka is a process to improve the quality and mentality of beauticians. Usually more than 100 cards can be sold in 7 days before beauticians can know how to cherish customers. All beauticians who have been trained by our consulting company for a long time basically do not sell clients. After the beauty salon sells cards centrally, it will establish a system of selling cards at the end of the month. As long as you are the beautician with the worst performance and the least number of customers in that month, you will accept the task of 20 cards next month. In this way, the beauty salon will have new customers entering the store every month.
Step 3: Establish a customer reservation system, incorporate the customer's arrival rate into the performance salary of the store manager and beautician, and assess according to 60% of the monthly membership (not the number) and 80% of the three-month arrival. Customers will be punished if they fail to meet the standards, and will be given spiritual and material rewards if they meet the standards. If customers don't come to the store, no matter how much membership information you have, it will be invalid, and a large number of card balances can't be consumed, which will become debt management. One day, the customer will return the card to the store.
The fourth step: the application of customer churn prevention system. Every beauty salon will lose some customers for one reason or another. We can't stop it, but we can reduce the loss of customers because of me.
Customers who have lost due to their own reasons shall be counted once every three months. If customers who have not come to the store for three months are found, the loss management system will be started to reduce the customer loss rate to below 9%.
Step 5: Establish a business circle alliance, find no less than six service stores of the same level and different types, establish an alliance, integrate the customer resources of the six stores, implement * * * enjoyment, and unify a customer extension card. At the same time, we will expand the source of tourists for six merchants, improve the utilization rate of resources, increase the promotion of various stores, crowd out other similar competitors, and maximize the interests of the business circle. This business card had better have a bank.
Step 6: Performance training in beauty salons. Performance training is not an assessment, but training employees to think from the essence of things and find the key to the problem, so as to effectively solve the problem, improve the whole customer expansion, customer retention, customer promotion and cabin system application. After this customer development and marketing system is established, it will become a virtuous circle: new customers keep coming, old customers don't lose, and big customers often come.
The above six steps are to form a virtuous circle for the customers of beauty salons. Only when the functional literacy of beauticians is improved can they know how to cherish customers, truly care about customers, and let customers stay in the store and become loyal members of the store. Many beauty salons are blind at present. In order to achieve certain results, please talk about how to successfully expand customers from three aspects: how to find the goal of expanding customers, which competitors have your target customers, and how to have these target customers.
1. What kind of customers do you want?
2. Where are the customers you want to have?
3. What can I do to get them?
The above three questions, different answers, will have different results, because her thinking determines the direction of action, and action will eventually become the result!
A. If your answer is: My client is in this community. Then you can get these customers through extended sales in the business circle. As long as these customers buy your extension card, she will definitely come to your store to experience it again. If your store has the ability of the first step I mentioned, she will eventually become your customer. Beijing Fengyixuan, Beauty Operation, Rongshengtang, etc. After the "outdoor development training for employees" we provided, we obtained different numbers of customers by selling development cards around the business circle. For example, Fengyixuan Jingang Store sold 10 1 card in 7 days, and achieved more than 300,000 new customers in that month.
B, if you say that my customers are lying in the beds of other beauty salons, that is, if you want to win its customers from your competitors to experience in your store and become your customers, and the goal is accurate, you must make a course of action.
Where will these customers go besides going to other people's beauty salons? Banks, pet shops, luxury care shops, kindergartens, etc. Since you can find it in places other than beauty salons, you should go there to develop your customers. As long as you find the person in charge there and make a win-win cooperation plan so that the other party is willing to cooperate with you, then you have successfully established a cooperative relationship. The following is if you design a tempting promotional gift, so that customers will have to have this gift after seeing it, so as to come to your beauty salon to accept the experience and make her your customer through an effective retention plan.
How to talk about cooperation with banks: generally find acquaintances to introduce, or dig members in the store. First, trust can be established through introduction, and second, time can be reduced through introduction.
First of all, bring your plan with you during the negotiation; Second, put the interests of banks first; Third, emphasize the value-added services of banks. Taboo: the planning scheme, the store is not clear, which will cause the bank to resent.
What the store said was, I want to expand customers. The bank replied that we would not disclose the information of our VIP, not for fear of injury, but for fear that you would transfer its customers to others.
What hardware and software measures do beauty salons have to expand customers?
Hardware measures only account for a part, because hardware is difficult to change. Hardware measures, not luxury decoration, but warm decoration.
Software is very important. Let's compare the trains. Do you like green trains or bullet trains?
There is no standard reception etiquette for green trains, and the train attendants are basically the same height, uniform clothes and uniform speaking skills.
Only standard software services are corporate behaviors.
Standardized service is achieved, that is, warm-hearted customer service!
Summary of Beauty Salon Work During 4-20xx years, with the support of beauty salon owners and everyone, Qixin Qi Xin worked together to do every job well. In this year, the performance of beauty salons has also made a major breakthrough. As a manager, I am very proud and happy about this. Here, I would like to express my deep gratitude to everyone. In this way, I worked hard for a month, then I challenged for another month. In the past year, I feel very happy and gratified to see more customers recognize our brand, and I also see that beauty salons will have better development prospects, which makes me have greater goals for the future.
I. Achievement1-65438+Overall task in February * * * * *, actually completed * * * *. Through unremitting efforts, the outstanding achievements are two months, * months and * months. At the same time, the task was overfulfilled by 24%, and other months were around * yuan. In * month, the beautician left * * people, but it did not affect sales. Although I didn't finish the task, I persisted. The off-season partly affected sales, and repeat customers left a part of the customer base, but still lost a part.
Second, the promotion activities, * * month held a large-scale promotion activities, the overall task is only * * yuan. This task is not very satisfactory, and I have learned a lot from it. 1 inactive, some customers don't know that beauty salons are doing activities, 2 promotions are not frequent, 3 gifts are not provided in time, 4 employees can't sell in time, and some of them are lost.
Facing the work next year, I feel a great responsibility. We should keep a clear head at any time and sort out our work ideas for next year, focusing on the following aspects:
1, strengthen daily management, especially the management of basic work;
2. Strengthen staff training internally, and comprehensively improve the overall quality of staff;
3, establish a high degree of loyalty to the beauty salon, love their jobs, the overall situation, all for the sake of beauty salons, and contribute to the overall improvement of the economic benefits of beauty salons.
4. Strengthen unity and cooperation with all departments, create the best seamless working environment, remove discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.
Summary of beauty salon work: 5 xx is a passionate year. During this year, I grew up gradually under the careful cultivation and guidance of leaders. Here, first of all, I would like to express my deep gratitude to them and the company.
I. Main Work Situation
Looking back on xx years, under the guidance and care of the superior leaders, with the cooperation and support of my sisters, with the concerted efforts of all our teams, and with the care and training of a beauty salon, I became a deputy store manager from an employee through my own efforts. When I accepted this honor, I deeply felt the great responsibility, and I deeply felt the experience of many years. From employees to store managers, we all tasted sadness, laughter and tears along the way.
Looking back, my sisters and I cooperated with each other carefully. With the joint efforts of all our staff, the support and training of regional managers, and my own continuous study and efforts, I became the manager of Pritisha's franchise store in Wuzhou, Guangxi, which is a position of great responsibility. When I set foot on this job, my heart was happy and uneasy. Years of experience, from an ordinary beautician to a store manager, I have had tears of sadness and joy of success. However, whose road to growth is smooth? The alternation of success and failure has also made my heart stronger.
Second, the direction of future efforts
Looking forward to the future, we still have a long way to go, and we will definitely work harder to jointly create more brilliant achievements for our enterprises. Adhering to the beautiful vision of "making women in the world more beautiful", we will bring better service to our customers.
Matters needing attention of beauty salon manager's annual summary
1, coherent.
It is very important for the beauty salon manager to pay attention to clarity when writing the annual summary. The beauty salon manager can make a draft or outline in his mind first, make clear what he wants to summarize, and then write down the specific content.
2, taboo exaggeration, speak with data.
In the annual summary, the beauty salon manager should insist on summarizing the work with data. This requires beauty salon managers to carefully record their work in their daily work. The data of annual work summary comes from monthly, weekly, daily or even hourly work summary.
3, found the problem, put forward constructive suggestions.
Beauty salon manager is a management position, and this management is all-round, including all aspects of beauty salons. In order to find the problems in beauty salons, beauty salon managers need to carefully observe the working status of beauticians, observe whether the management system of beauty salons is feasible and think about how to make beauty salons develop better and better. This process of finding problems and proposing solutions is the channel to truly reflect the management ability of beauty salon managers.
4. Make a good work plan for next year.
An important content of the annual summary is to make a good work plan for the next year, and the beauty salon manager should pay attention to this when making the annual summary. The work plan must proceed from the reality of the store, from the working ability of each employee and from the development of the beauty salon, so that the plan is feasible.
Summary of Beauty Salon Work Chapter VI Experience Summary of Beauty Salon Extension Details
Beauty salons not only need to hold outreach activities to expand the market on a regular basis, but also need systematic guest retention programs. After all, it takes time, energy and money to do activities, and it is difficult to attract customers into the store. Can't waste customer resources in vain. Aromatherapy lock experts pointed out that beauty salons should know how to dig deep into customers' consumption needs, establish good relations with customers, improve customers' viscosity and loyalty, and pay more attention to seven details, such as their own image and environment creation.
Beauty projects, close to positioning and consumption hotspots.
Whether your beauty salon is positioned as a maintenance product or a functional product, whether it is aimed at high-end customers or low-end customers, or both, in short, the major criteria for choosing beauty products are the same: quality, safety and stability, legal certificate batch number, exquisite packaging, comprehensive price (focusing on a certain grade, taking into account other consumption grades), complete sets, meeting all-round needs of customers, and consistent with the overall positioning of beauty salons. In addition, it should be noted that we must be close to the consumption hotspots of the target consumer groups, otherwise it will be a waste of business opportunities.
Beautiful environment, create a good atmosphere for enjoyment.
How's the atmosphere? Atmosphere is the sum of environment, service attitude and popularity, and it is a powerful weapon for customers to have a sense of belonging to beauty salons. Therefore, to create a warm, harmonious and harmonious atmosphere in a beauty salon, we should not only start from the big picture, such as the overall color layout and temperature of the beauty salon, but also do a good job in details, such as clever placement of decorations, music with appropriate style, and thorough cleaning of dead corners, so that customers can feel very comfortable in your beauty salon.
Professional quality and image of beauticians
In addition to the basic professional ability, the comprehensive quality of beauticians is also very important. "Quality" is an abstract word, where is it reflected? It is "six hearts and two natures": sincerity, persistence, self-confidence, love, responsibility and gratitude; Initiative and flexibility. A beautician with this kind of "six minds and two natures" has a good working condition, mature mentality and affinity. Therefore, beauticians should consciously cultivate themselves to have this kind of "six hearts and two natures" and be a high-quality beautician who makes customers "love at first sight" and is determined.
Prove professionalism with honor and strength
Beauty is not only a technology, but also a science, which is related to the problem of "face". How to win the trust of customers without professional skills is a stepping stone, and skin knowledge and product knowledge are the guarantee. If your customer has experienced in other beauty salons and feels that his skills are better than yours, this customer may be lost. Therefore, the senior professional ability of beauticians must be excellent, and every move should reflect the elegance of professionals. Awards and certificates are symbols of professionalism and honor, which are very convincing. If a beauty salon has many professional awards and certificates, it will definitely enhance the beauty salon's ability to retain customers. Cultivate members and give priority to service.
Beauty salons have different membership systems according to the actual situation. The more common membership system is that customers can become members and enjoy the treatment of members after spending a certain amount at one time or within a certain period of time. For example, within the validity period of the membership card, if the consumption reaches a certain level, you can get gifts, or have limited experience in new products and letter services, and participate in various activities organized by beauty salons. Membership system is beneficial to lock in customers for a long time, improve customer loyalty and establish good customer relations. Shaping the image of beauty salon with public relations
The word "public relations" is familiar to everyone, but many people know little about what is public relations and how to do it in beauty salons. Public relations is public relations, which is a management function. Its purpose is to establish and maintain a mutually beneficial relationship between an organization and all the public who decide the success or failure of the organization. In fact, public relations is everywhere. For example, an old customer of your beauty salon opened a dry cleaner. You can send some flower baskets when her shop opens in the name of a beauty salon. If your client wants to get married, you can also send a gift in the name of a beauty salon to express your blessing. The core of public relations is to shape the theme image, and the infection affects the target to achieve * * *.
Organize regular activities to strengthen the contact between merchants and customers.
Beauty salons can hold regular activities to strengthen contact with customers and make customers feel that your beauty salon is her other home. For example, terminal association, knowledge lectures and promotion activities are completely different concepts. The former promotes sales through systematic and complete activities, such as various terminal meetings. The latter refers to specific promotional activities.
Summary of Beauty Salon Work 7 Ten Disadvantages of Receiving Customers at the Front Desk of Beauty Salon.
During my visit to the beauty salon, what impressed me the most was the eager marketing language of the beauty salon receptionist, which made customers suspicious and worried that they were accepting a purposeful trap and couldn't wait to leave immediately. To sum up, there are some problems that have to be paid attention to in the reception.
The first taboo: because the reception is standing, it looks condescending. Looking up and down with eyes to assess whether guests have spending power immediately shows the market spirit and weakens professionalism.
The second taboo: preemptive strike, not giving the guests a chance to speak, making the guests feel speechless, and then asking the customers after saying everything for them, how did I behave? The customer will not say it in his mouth, but he will be in conflict in his heart; If for some reason, the customer stays, but also loses the opportunity to dig deeper into possible sales, because the customer avoids talking about the issues that the consultant is interested in.
The third taboo: forcing customers to express their opinions on their recommendations, customers disagree, and the result can only cater to customers.
The fourth taboo: the consultant squints at the customer, showing arrogance and making the customer feel uncomfortable.
The fifth taboo: consultants don't listen to customers' questions and complaints, blindly recommend themselves, but in turn complain that customers have problems.
The sixth bogey: if the product is recognized by customers or old customers come to receive services, the introduction of products and projects will be omitted, and more serious beauticians will omit the introduction of operation links.
The seventh taboo: when chatting, you can't talk endlessly, but when introducing products and projects, you can't let customers trust you.
Eighth bogey: when the customer asks questions, refute them first, and then find the reason. For example, customers say the service is too poor. Why don't you know the rules to promote sales? "But, we just started today, haven't had time to inform you. What do you think is bad? " Show resistance instead of apology.
The ninth bogey: when customers don't respond to standing sales promotion, try to save their impression by pouring water or giving up their seats, but it is usually too late. It is more reasonable to give your seat as soon as you meet. Say hello first, then pour water, and then ask the customer's requirements.
The tenth taboo: I don't know what to do when I meet the silence of my customers. Simply recommending new offers makes it difficult for customers to choose; Grasp the customer's silence opportunity, give the customer time to decide, and then do it appropriately. Don't be afraid of silence.
Summary of Beauty Salon Work 8 The long and passionate 20xx year is over. With the enthusiasm and surge of work, we have experienced a year of baptism and let us grow up gradually.
2XXX We have gained a lot, and we have tasted sadness, laughter and crying. Maturity is accumulated little by little. Success and failure are constantly stimulating us, and how many experiences have become real textbooks.
Looking ahead, although we can't predict and imagine, we should sum up everything in the past.
Over the past year, under the corporate philosophy of the company's top management, under the supervision of the leaders of the hospital, with our faith and persistence, we have repeatedly hit the limit and let our team reach the peak. I have also learned a lot from the experience.
The company adheres to the corporate philosophy of "enterprise quality wins the world", which makes us invincible and stand at the top of Daqing beauty industry. This is the pride of Shaina and every employee.
Summarizing the work in the past year, I can honestly say that I have no bright spots, and the whole team has made me understand a lot.
First of all, I want to talk about the company's configuration of the leading bodies of various stores. I think the iron triangle combination of dean, assistant and consultant is impeccable. The reason why we can complete all the services and performance indicators issued by the company is inseparable from the leadership team. As a grass-roots employee, I pay tribute to the leaders who have paid.
Shaina's success is not accidental. Every link, every step and every detail determines our success or failure. Each of them plays his own role, from shopping guide to guide customers into the store, to the enthusiastic service of employees, to the tracking of leading cadres, until the success of sales. Logic is so natural and exquisite. This is my experience as a participant. We have done a lot of good work, and this is just the tip of the iceberg. What I said is not specific and comprehensive enough. There are many more, such as our logistics support, visiting customers, and launching different types of cards in different seasons to meet different levels of customer groups. These are our advantages and magic weapons to win. As long as we make good use of it and give full play to it, success is inevitable. We are passionate, energetic and wolf-like. Creating brilliance is not a dream, but a question of thinking and not thinking.
After a year's hard work, I work every day, and when I realize the summary, there are only these trivial things, but the details determine success or failure. To sum up, apart from repeated unremitting work, I can only appreciate the spirit of Shaina, so I work, work, work without regrets …