1, check whether the mobile phone is downloading, copying or transmitting;

If your mobile phone feels stuck when uploading and downloading (files, pictures, videos, applications, etc.). ), copy (file management copy data, etc. ), as well as transmission ("mobile phone cloning", Huawei sharing, etc. ), I suggest you wait for the task to end or stop this operation.

2. Restart the phone:

Please restart your phone and try again. It is recommended that you restart your mobile phone every 2~3 days, which can effectively clean up the cache and alleviate the phenomenon of stuck.

3. Check whether the mobile phone is hot or used when charging:

When the mobile phone has a serious fever, its performance drops and it gets stuck. It is suggested that you try to avoid using your mobile phone while charging, reduce the screen brightness appropriately, and turn off applications and functions that are not used or consume abnormal power, such as Bluetooth and NFC.

4. Check the memory card:

It may be that the memory card stores too many files (it is recommended to reserve more than 10% space), which leads to the slow reading and writing speed. It is recommended that you empty the memory card space or format the memory card after backing up important data.

It may be that the memory card hardware is not normal. Have you ever been prompted that "the memory card is abnormal"? If so, I suggest you replace the memory card as soon as possible.

If the default storage location of your phone is a memory card, it is recommended that you change the default storage location to "Internal Storage" and try again.

5. Turn off the power saving mode and keep sufficient power:

If the power saving mode has been turned on, it is recommended to turn it off (setting >; Battery > power saving mode and super power saving), and keep sufficient power (above 20%). In power saving mode and low battery state, the mobile phone will reduce its performance to save power.

6. Clean up the storage space:

When the mobile phone runs out of memory and storage space, the application will get stuck. I suggest you go to the mobile phone housekeeper to clean it up:

Enter the phone manager and click Optimize/Optimize Now. After optimization, the phone manager will display the optimization results and setting suggestions. According to the prompts, complete the corresponding settings.

Enter the mobile phone housekeeper and click Clean to accelerate. After scanning, click Clean immediately after cleaning, delete redundant files according to the prompts, uninstall uncommon applications, and keep enough storage space (it is recommended to reserve more than 20%).

7. Uninstall the third-party mobile phone housekeeper software:

If your mobile phone is equipped with third-party mobile phone management software, please uninstall such applications and try again. Usually, this kind of software conflicts with the mobile phone housekeeper that comes with the mobile phone, which will lead to the running jam.

8. Upgrade the system version:

If the phone is already Root, please revert to the official stable version. For details, please call Huawei Customer Service.

It is recommended that you update your mobile phone system in time and upgrade your application to the latest version. The new version will optimize system performance. Please back up important data (QQ, WeChat and other third-party applications need to be backed up separately). Update method: Go to mobile phone settings, search for software updates, and click Check for updates.

9. Restore factory settings:

Please back up important data (QQ, WeChat and other third-party applications need to be backed up separately), restore the phone to factory settings and try again.

10. Still unable to solve?

If the problem still exists, please back up the data (QQ, WeChat and other third-party applications need to be backed up separately) and then take the purchase voucher to Huawei customer service center for testing and processing. Customer Service Center You can inquire through the following link: Customer Service Center