The success of Mayo Clinic is not only attributed to objective factors such as superb medical technology and advanced medical equipment, but more importantly, because of its unique service concept-"patient needs first", which emphasizes the humanization and personalization of patient service experience. Mayo's patient-centered service concept is the driving factor of its service sustainability, which shows that the performance of medical institutions' excellent ability is not only related to science, but also to "art", which is the humanistic value of a medical institution.
Shengnuo Shijia is a professional institution that has established official cooperation with well-known foreign hospitals and provided overseas medical consultation and services for patients in China. Over the years, the Shengnuo family has established wholly-owned subsidiaries in Shanghai and Guangzhou, and opened overseas customer service centers in Boston, Houston, Rochester, Baltimore, new york, Cleveland, London and Tokyo.