First, the way of assertion.
If the salesperson fully understands the commodity knowledge and the customer situation,
You can speak confidently in front of customers.
For example, at the end of the speech, you can make a clear and powerful ending.
So as to give the other party a clear message.
Like what? I'm sure it will satisfy you?
At this point, this language will make customers have some confidence in the goods you introduced.
Second, repeatedly stressed.
What the salesman said will not 100% remain in the other party's memory.
So, it's best to repeat the important content you want to emphasize.
Explain it from different angles.
This will convince customers and deepen their impression of what they say.
Be sure to remember.
We should use different expressions from different angles.
Express your key points to each other.
Third, the infection of words.
Only by the fluent writing and rich knowledge of the sales staff.
Can't convince all customers.
Customers will have all kinds of questions and anxieties.
? Too good at talking. ?
? Can this salesman be trusted?
Eliminate customers' anxiety and doubts.
The most important thing is to be honest with each other.
therefore
We must have confidence in the company, products, methods and ourselves.
Attitude and language should show connotation.
It will naturally infect customers.
Fourth, learn to be an audience.
In the sales process, try to make customers talk more and turn themselves into listeners.
Let customers feel that they are choosing and buying according to their own wishes.
Hard selling and boasting will make customers unhappy.
We must listen carefully to each other's opinions.
Don't interrupt others in the middle.
You can skillfully echo each other's speech when necessary.
In order to let the other side go smoothly
You can also ask questions appropriately.
Fifth, pay attention to customers.
Have a customer-centric conversation.
By asking clever questions
Guess the degree of concern according to whether the customer has a conversation.
Take the customer's answer as a clue to draw up the countermeasures for the next visit.
When the customer raises an objection, from? Why? How can you ask questions?
Understand the reasons for its opposition.
Classic sentences of sales skills and vocabulary
1. Performance is the life of a salesperson, but regardless of business ethics, it is wrong to do whatever it takes to achieve performance. Dishonorable success will sow the seeds of failure for the future. Always pay attention to the comparison of performance fluctuations year by year, conduct introspection and review, and find out the crux: is it human factors or market fluctuations? Is it a competitor's strategic factor or a change in company policy? Only in this way can we truly grasp the correct situation and find the countermeasures to complete the task and create good results.
2. Find out your success with numbers, determine how many clues, how many phone calls, how many potential customers, how many meetings, how many product introductions and how many follow-up visits you need to complete a promotion, and then act according to this formula.
We can't count how many customers are lost because of a small mistake, such as forgetting to call back, being late for an appointment, not saying thank you, forgetting to fulfill the promise to customers and so on. These little things are the difference between successful salespeople and failed salespeople, and the details determine success or failure.
The survey shows that 7 1% customers buy your products because they like you, trust you and respect you. Therefore, selling is to sell yourself first.