Apology Letter from Logistics Company 1 Dear Customer
Hello:
Thank you for your trust and support. Thanks to our joint discussion and efforts, we finally finished processing all the goods.
But something has happened recently, and we are here to apologize to you publicly to show our sincerity and encourage us to serve you better.
A while ago, we found a logistics company according to your request and quoted you a price. But during the delivery period, we had a holiday, and my communication with the manager was not perfect. As a result, the logistics personnel we were looking for had no appointment, and there was a conflict in price. Although the phone call was solved afterwards, it still caused some unnecessary trouble.
It's almost ten days now. You told me the goods haven't arrived at the scene yet! We are very angry with Dongyu Freight. We called many times to ask about the progress of the goods and asked them to deliver them to the customer's site as soon as possible, but the logistics staff asked us again when they gave us an answer, and even hung up the phone. Although you are our new customer, you are very supportive. After several telephone conversations, you expressed your understanding and said nothing. But this time, you may be disappointed, because Dongyu freight has been delayed for so long. Because of your trust and support all the time, the delay of this logistics has also brought you some troubles. I hereby write an apology letter to express my sincere apologies, and hope that you will continue to understand, support and help us.
The logistics companies we usually use when delivering goods are Dongyu Freight, Debon Logistics or other logistics companies. It usually takes 2-3 days near the place, 3-4 days far away, and longer in more remote places.
The occurrence of this incident has brought you unnecessary trouble, and we sincerely apologize again! We will always be grateful and humble, so that we can go further with the support of everyone. We will also be stricter, and we will satisfy everyone in terms of product quality, type, service and speed, and we also look forward to more sincere opinions and suggestions from our friends.
I am here to convey
Salute!
xxx
20xx year x month x day
Apology Letter of Logistics Company 2 Dear Customer:
We delivered your product on 18 this month, but we didn't deliver it according to your plan, which caused you a lot of trouble. I'm very sorry!
First of all, in my own name, I would like to extend my most sincere apologies for the negative impact of this shipment. If it weren't for my negligence in work, it wouldn't have led to such consequences, and I feel guilty. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen again in future services, and solemnly make this commitment.
In view of the problems existing in this delivery quality, we reflect them from all directions and discuss and negotiate internally to prevent similar situations from happening again!
Others hope that your company will give you valuable advice again, and please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. I believe under the supervision of your company and Hong Jun Logistics, we will do better and better! thank you
I am here to convey
Salute!
xxx
20xx year x month x day
Apologize letter from logistics company 3 Pro:
Hello!
I didn't expect to communicate with you this way. Please forgive my rudeness.
I am writing this letter not only for your forgiveness, but also for personal peace of mind. I don't know why EMS logistics is so slow. I have never encountered such a situation before. When I delivered the goods, I consulted EMS and told me that it would take 2-3 days to get to your delivery address, but I have not received the goods for 5 days now. I also track the order number at any time, consult EMS customer service at any time, and I will give you the reason for the consultation.
Our default logistics is EMS. Because EMS is relatively formal, the probability of loss of goods is very small and the coverage is very wide. Their management is also very strict and the procedures are very complicated. So EMS will delay some time and many small post offices are not very efficient, which leads to EMS being very slow!
Now that things have happened, it's useless to say anything, so we can only wait for the logistics. Anyway, I am responsible. I didn't send Shentong Express as you requested. I hope I didn't cause you any loss or inconvenience. I'm very sorry. Now the community publicly apologizes to you.
Crazy days checked the logistics, and your goods haven't been signed for yet. My heart can't calm for a long time, and I always feel sorry for you. Once again, I am deeply sorry. I'm sorry, no matter what kind of evaluation you give me, I don't regret it, and I won't feel a little jealous if you give me a bad review. I just hope I can do better next time, and I won't do anything drastic, because I regard this place as my own Taobao, which is a way to support myself and make it my home. You were right to come to my house and apologize for your dissatisfied reception.
Of course, this is also a lesson for me, which I will remember all my life during my trip to Taobao.
Thank you for giving me a chance to open my heart. Finally, I sincerely apologize again.
I am here to convey
Salute!
xxx
20xx year x month x day
The logistics company's apology letter 4 first of all thanks our customers who have been supporting and paying attention to us. In the past 20xx years, our company believes that there are still many things that have not been done well, and we have also received telephone complaints from some customers. Here, I apologize to you on behalf of the company. I hope you will understand.
The reasons come from various aspects. At present, the total delivery volume of major express delivery companies in Hexian County is rising rapidly, from 150 last year to more than 400 now. Our average daily dispatch this year is more than 150, which is more than twice that of last year. Other courier companies are also growing at the same rate. Although the number of dispatchers has increased, there are still some difficulties, because the increase of dispatching volume in counties and counties is not obvious. This has caused the problem of sending more pieces and less pieces. Personnel wages are rising, prices are rising and oil prices are also rising. However, our courier fee has not increased, but has a downward trend. Every courier company has an imbalance between revenue and expenditure. In order to save costs, everyone adopted a slimming method to deal with it, which led to the delay of some express mail. Please forgive me. Our company is also vigorously developing logistics to alleviate the imbalance between revenue and expenditure. If you have express mail, you can call our company.
Letter of apology from logistics company 5 Hello, General Manager Li, we are deeply sorry for the damage of the outer packaging of the goods sent by your company to XX! After inspection, the reason for the damage of the outer packaging of the goods is by no means man-made, but because your goods are loaded at the forefront, and the braking inertia of the vehicle is squeezed during driving, which damages your outer packaging of the goods. I hope your company understands! In order to avoid the recurrence of such incidents, our company made the following rectification:
1.XX will reduce the loading above your goods and arrange them all at the rear of the car, thus further protecting your goods and avoiding squeezing the outer packaging.
Second, XX will implement a single point-to-point service in the distribution link, that is, the goods will be delivered by special car after they arrive in XX, and no other goods will be added to avoid squeezing the outer packaging.
In the future, our company will fully implement the above links to avoid damage to the outer packaging of goods. Please contact us if you have any questions. 400-XXX-XXXX or call 0755-XXXXXXX；; /kloc-0 186XXXXXXXX is XX.
XX logistics co., ltd.
20xx year x month x day