Because we are facing a strange customer, the first reaction of the other party is always to refuse, and even if necessary, we are skeptical first. Because you want to sell something to him and he wants to ask you for money, this mentality is normal. Because of this mentality, our communication with strange customers can't be as smooth as meeting friends at a party, and the initial atmosphere will be a little tense, and a smile is the specific medicine to ease the tense atmosphere. Of course, don't laugh too insidiously. Another problem is that a person's appearance is insidious ... Sometimes, we will meet some customers with a particularly pouting temper or a particularly high posture. They either keep a calm face or point their ass at you, but if you keep smiling, all this will slowly melt. Smiling is like slowly melting the ice in customers' hearts with a small fire.

Second: Keep a proper distance from strange customers.

In the face of strange customers, you should be eager to befriend them before judging their personality and mood. Some people are cold-blooded, and making friends with them will only be more embarrassing. Moreover, it is easy to ignore some basic business etiquette when making friends, which makes customers dislike you; In addition, when buying products, making friends will only aggravate the doubts of customers before they have dispersed.

Of course, the distance should not be too far, otherwise the other party will think that you are not active enough and it will be very troublesome to show enough sincerity, so it is very important to keep an appropriate distance. Follow the basic etiquette, don't kiss up to each other, let alone kiss up to them, unless you judge clearly, you can shoot accurately.

Third: look at words and deeds.

The other party's position in the company, decision-making power, introversion or extroversion, and what is in his mind must be pondered and judged through observation and communication. Only with basic judgment can we aim at the direction and launch an attack. Communication can be probed with some polite questions, but don't say anything that makes the other person uncomfortable.

Fourth: find the right position.

Find out each other's position and authority, observe each other's personality and age, and you can set yourself a relative position in advance. For example, when you are in your early twenties, facing many customers in your fifties, you often identify yourself as a mistress. Although you didn't shout it out verbally, your words reflected a modest and respectful attitude. Because such people often have a high position in the company, even if they don't, they will have such a mentality, so modesty, courtesy and respect are necessary. You can be more kind and humorous, make the other person think you are smart, and your tone can be kind. In the face of young customers, they are more on the standpoint of equal cooperation. For serious people, talk more about the product itself, and kind people can make a joke and talk about things around them (if the other person is not busy).

In short, finding a suitable relative position according to the age of both parties will make the other party feel more comfortable.

Fifth: timely praise.

Everyone is vain. If you praise each other, you will have a good impression on you, but only if your praise is enough to make them feel real and happy.

In the face of successful people or people who have experienced vicissitudes of life, it is best to look at the things around you, such as the decoration of the office, the small bonsai on the table, or a book in the bookcase, pay more attention to details, praise the things around you, and use metaphors to show that you appreciate each other's eyes and hobbies. Because this kind of person usually listens to too many compliments, if you praise himself, he should only take it as flattery, saying that his ears will not feel anything, and things around him will often be related to his hobbies and taste in life, so as to cut in, detour first and then hit the point.