When the seller doesn't know the specific information, the buyer will have the opposite effect after using it. How to protect their rights and interests, the industrial and commercial departments and the public security departments have given some suggestions:

According to the staff of Zibo Industrial and Commercial Department, the Measures for Punishment of Infringement on Consumers' Rights and Interests, which came into effect on March 15 this year, clearly stipulates that after online shopping, consumers can keep the chat records with merchants through screenshots, and in case of illegal refusal, they can defend their rights through "evidence" they have.

"For consumer rights protection, some transaction evidence is particularly important, such as chat records during the transaction, screenshots of emails at that time, invoices, publicity pages of websites, etc., which should be preserved to facilitate the proof of rights protection." Haron Lee, a staff member of Zibo Consumers Association, introduced.

Wechat shopping should be vigilant.

In the circle of WeChat friends, products such as selling food, purchasing foreign luxury goods, losing weight, beauty and health care abound, and consumer disputes caused by quality problems are also common.

Here, the Market Supervision Administration solemnly reminds consumers that WeChat shopping has the following risks: First, at present, WeChat lacks a third-party guarantee mechanism and a credit evaluation mechanism for WeChat business. Once the money enters the other party's account, it is not binding on after-sales goods.

Second, there is generally no physical store in WeChat business, and consumers usually conduct transactions through WeChat chat. Their understanding of WeChat business is only the other party's micro-signal, WeChat name, and even the other party's real name and telephone contact information. Once blacked out by the other party, it will be passive.

Therefore, the Market Supervision Administration reminds consumers that if they want to shop from WeChat, they must collect more real information of the merchants before deciding whether to buy, which is also convenient for contacting in case of consumer disputes.