Summary is the evaluation of the previous work, and we must adhere to the principle of seeking truth from facts. We should abandon the bad behavior of exaggerating achievements, reporting good news but not worrying, and violating the purpose of summing up. The following is the annual personal work summary template I brought to you. Welcome to read!

Work Summary of Research Department of the Company (1)

Time flies, and 20 19 leaves us. We have lived 20 19, and the end of the century has come? New era? . Looking back on the work of the past year, there are sour and sweet, tears and joy, right and wrong? 20 19 years of work, although there is no great achievement, but I have done every job carefully. As a member of R&D Center, I have made my modest contribution to the team and the company. I have high demands on myself in my work, so I must satisfy myself. I will always ask myself this way in my future work.

I. Work situation

Specific to the daily work, mainly divided into two parts:

1. Special topic: renderings design and page clipping of internal meetings of companies and enterprises.

2. Enterprise station: daily maintenance, revision and construction.

Before going to work every day, I will fill in the work progress of the day in the form of maintenance records, and then send it to the project manager regularly. Compared with last year, there are many more records in this form. Three people were recording this form last year, and I was recording it in June and July this year. There may be errors in the quantity inside, and there may be the possibility of missing records)

Through the statistics of the data in the maintenance record table, a figure is roughly made. Considering the errors in the records, the maintenance rate of enterprise stations may be higher in actual conditions. However, these projects have been completed with good quality and quantity except for special circumstances of individual projects.

Second, my views on work.

1, have a nice job

It has been more than a year since I was assigned the maintenance and construction task of enterprise stations and special topics. During the period, I have done many enterprise stations and special topics, and I can't remember the specific figures myself. Lots and lots! ? During this time, I learned a lot of knowledge and gained a lot of knowledge. The most important thing is to let me understand the methods and skills of communicating with people and handling things. The knowledge that I constantly sum up and learn in my work is of great help to my work, which is the wealth that I can't learn from books!

Go back? Have a good job? On this topic, I once thought that the most important thing is a good attitude to achieve this happy working state. Now I want to add that it is not enough to have a good attitude, but also to pursue your future goals and believe in life. The correct attitude can make you clear-headed and stand firm; Persistent pursuit can make your goals clear, not for profit; Devout faith can make your mind strong and save your life. In my opinion, mentality, pursuit and belief are three important factors to truly realize happy work.

I have had happy and unhappy times at work, but my work has to continue. From the moment I put my heart and soul into my work, all unpleasant things will be forgotten. You are your own savior!

Most colleagues in the R&D center are very young, and there is still a long way to go in the direction of programming. How to go in the future depends on what mentality, what pursuit and what belief you face. A comfortable working environment won't make you proud for long. Row against the current, if you don't advance, you will retreat! ? Most people have no experience of 20 19, only 1 year, and only use 20 19 again and again. Don't be such a person? Therefore, there is no need to be too picky at work. Work hard and study hard. No matter what you do, you will succeed in the end!

2. Happiness at work

There are things to be revised every day in the enterprise station and special topic, and all the changes, big and small, should be handled by me. A person has worked for so long and learned a lot of work experience that he didn't realize before. At the same time, I also feel that I am not competent in some aspects.

My design ability is not strong. I don't like design very much, I don't have much design experience, and I have no own style and creativity. Later, when doing special topics and enterprise stations, you need to design many renderings and pictures, and gradually turn yourself into a person with many ideas about design. Now I like to look at some websites with award-winning photography or design works. There are some explanations below each award-winning work, which can make readers clearly understand how the work is completed step by step. I will make a copy according to these instructions. I like this very much. I reviewed the operation of each shortcut key in the design software, the grasp of color, the coordination of overall style, the reasonable choice of design elements, the skills of matting and so on. Whenever I successfully complete an effect drawing, a screen design, it is very worthwhile to stick to the process of practicing and learning at ordinary times.

The accumulated work finally made me receive the goods, which was creative, but I still felt that my design was a little weak. In the face of the design of the special page of the enterprise station and the modification of the page and picture of the enterprise station, these problems are not big. However, it is a headache for the company's meetings and activities. First, the requirements are relatively high, and the designed things should be revised repeatedly until they are satisfied; Second, the content of the topic page is not fixed, and the content is often modified.

The company's 20 19 meeting plan has also come out. There are 13 important conference activities, which means 13 conference topics need to be designed and produced. So 20 19 I hope to have a person with strong design ability to take charge of the project design, and put my work direction more on the enterprise station. At the same time, I urge the company leaders to recruit front-end development talents to join our R&D center next spring.

Iii. Work suggestions

1. Distribute workload among members reasonably. The member work project manager should be clear in his heart. Whose task is heavier, let a colleague with a slightly smaller workload help him finish it. It is suggested to make a table in svn to record the work tasks of each member, and members should update the table in svn to complete what they should do. When the project manager checks, he can see who has finished the work, who has not finished it and who can help others when he is free.

Everyone has their own things to do, and they are definitely unwilling to help others. You can confidently say that this is your job, not mine. You always ask me to help you, but I won't do it. Work doesn't care if it's you, it's his task. Everyone belongs to the same company, and they do everything in the company. There is no difference between you and me. I think, if everyone thinks that we are a group, a team and help each other in work, there won't be so many disputes, and the work will be completed smoothly in the end.

Team spirit must set an example, and someone needs to set such an example, which can be referenced in the monthly assessment.

2. The rewards and punishments are clear. According to the work, those who do it will be punished. The reward and punishment standard refers to the work and requirements assigned by the project manager!

3. About the regular meeting.

At the meeting, more than half of the time should be spent talking about the work report, preferably everyone.

(2) Add a discussion time to analyze and explain the problems.

3 news broadcast is removed, and the news that everyone usually pays attention to must not be less at the meeting.

(4) The game part can also be removed, and sometimes the time is used more, which is of little significance.

⑤ Video sharing can be kept, and some positive and helpful short films can be played.

Fourth, New Year greetings.

The new year is a new atmosphere. I hope the company's performance will grow steadily in the new year, and all colleagues will have a happy work!

Work Summary of Research Department of the Company (2)

20 19 will soon pass, and we will usher in a brand-new challenging 20 19. As a technology research and development department, we have gained a lot in the past year, but there are also shortcomings. Looking back on the past year, there are unforgettable satisfaction and unforgettable memories. Looking back on the past and looking forward to the future makes people alert, wise and inspiring.

So-called? Aim high and write the Spring and Autumn Period sincerely? I will report my main work to the leaders on 20 19.

First, try to coordinate all departments and arrange production according to the sales plan.

According to the company's sales plan, considering all factors such as raw materials, production equipment and personnel arrangement, determine the order of producing products. Formulate the production process parameters of products and arrange the production of various departments.

The second is to be pragmatic and innovative.

20 19 we have made a new breakthrough in the innovation of new products. After long-term research and practice, we have successfully produced quartz sand floors with beautiful appearance and wear-resistant materials and flocking floors with antibacterial and waterproof properties. In the past, it was necessary to buy embossed surface layer, but now it has been independently developed and can be produced by itself. 20 19 filed a number of patents after continuous summary. In the process of continuous experiment and practice, we boldly use new materials, reduce costs, improve product quality and bring greater benefits to the company. In 20 19, quartz sand floor was still in the initial trial production state. This year, the production is 3,550 meters, about 7 100 square meters, and the research and development cost is about 500,000 yuan. This year, the output of flocking floor is 1600 meters, about 2400 square meters, and the research and development cost is about 65438+ 10,000 yuan. The production of pool pattern series products is 2800 meters, about 5040 square meters, and the research and development cost is about 20 19. New commercial flooring products include natural series, Duchamp series, Calais series, Hill series, Frey series and Renault series.

Third, keep learning and sum up carefully.

Whether it is the improvement of old products or the research and development of new products, I need to constantly learn new knowledge and improve my theoretical level. For the research and development of new products, it is necessary to consider various factors before the production of new products, then preliminarily determine their process parameters through experiments, then verify the correctness of process parameters through actual production, and finally get our process parameters through experiments, summary, thinking and repeated practice to ensure the production of qualified products.

Fourth, the direction of future efforts.

1. study hard, be brave in practice, integrate theory with practice, improve comprehensive quality and professional ability, and make your greatest contribution to your job.

2. Strengthen the sense of innovation, strengthen the cooperation between various departments, constantly explore and innovate boldly.

I am confident to work with all departments to develop new products. Through everyone's efforts, our enterprise will be ahead of the same industry. Let's work together for the future of the enterprise and create a better tomorrow.

Work Summary of Research Department of the Company (3)

Time flies, 20 19 a busy and fruitful year has passed in the wind. On the occasion of bidding farewell to the old year and welcoming the new year, all of our company gathered together to review the work of R&D department in 20 19, so as to make up for the shortcomings, update our concepts, achieve better results in 20 19 and do a good job in research and development. In 20 19, under the correct and scientific leadership of the company leaders and with the guidance and assistance of the personnel department, our department guided the overall work with the spirit of striving for perfection, pioneering and advancing with the times, the scientific concept of seeking truth from facts and a rigorous and meticulous work attitude. According to the requirements of scientific talent concept, we have done a good job in building a professional R&D talent team and achieved certain results. At the same time, there are some shortcomings in the work. The work in 20 19 is summarized as follows:

First of all, a strong professional R&D team is being established.

Due to the immaturity of the company's personnel in accordance with the procedural guidelines, all departments have shortcomings in handling incidents according to procedures, and R&D departments are no exception. However, with the strong support of the company's leaders and the strong assistance of the company's personnel department, a large number of R&D talents were recruited for the company. According to the needs of the company and the principle of choosing the best among the best, the R&D department is gradually leaving and consolidating a strong professional R&D team through continuous efforts. However, because the newcomers are not familiar with the company's products and their professional basic knowledge is weak, the training task next year is still relatively heavy. However, I believe that with the support of the company leaders, our department will definitely overcome difficulties and eliminate problems, so that the staff of all departments can achieve rapid improvement in professional research and development in the new year.

Two. Complete all tasks assigned by the company.

Due to various reasons, this year's work is difficult with heavy tasks and tight time. However, through the correct guidance of the company's leaders and the concerted efforts of all the staff of the whole department, Qi Xin, sincere cooperation and unremitting efforts, all tasks are basically guaranteed to be completed with high standards and strict requirements within the time specified by the company. This is inseparable from the correct guidance and strong support of the company's leaders and the unremitting efforts of all employees. But sometimes there are some mistakes in the drawings due to haste, which should be solved vigorously next year to avoid and reduce the mistakes that should not appear in the drawings in the new year.

Third, the product.

Product conversion has been completed quickly and safely. CBB65 capacitor is the first symbol of our company next year. For this sign, we have both dereliction of duty and compensation.

The fourth is process innovation.

After the new concept was established, high-precision equipment was purchased, which created conditions for technological reform. Because the original equipment is relatively backward, the original production technology can no longer meet the current production practice. With the strong cooperation of all departments of the company, our department has carried out bold reforms on the original technology. This innovation reduces unnecessary production processes, improves production efficiency and saves costs for the company. At present, the original welding production process has been reformed.

However, it is still necessary to innovate the cover welding process, which is also a key point of next year's work.

Looking back, the achievements are gratifying, but the achievements belong to the past, and the tasks in the future will be even more arduous. While looking at the achievements, there are also some problems that need to be solved urgently in our department. For example, it takes a long time to improve the professional knowledge of new employees, the innovation task of old technology is still heavy (such as filling workshop), the innovation of production research and development is slow, and the research and development of new technologies is less, which is the focus of next year's work. I believe that in the new year, R&D department will make greater achievements, and I also wish the company more brilliant achievements!

Work Summary of Research Department of the Company (IV)

With the ticking of the alternating operation of the hour hand and the second hand, the Year of the Pig has quietly passed in a blink of an eye, and the Year of the Pig and the Year of China will soon be ushered in. Looking back on the past year, under the correct guidance of the company's leaders, with the close cooperation of brother departments and the joint efforts of department colleagues, the product R&D department successfully completed all the preparatory tasks formulated by the company. The work in 20 19 is summarized as follows:

1. Learn the general rules in detail and understand the core of management: after joining the company, the company leaders will organize the study of the general rules in text in advance. And deepen the understanding of the overall planning of the project through irregular discussion and discussion during study. We fully realize that this project is located at the junction of Wakayama Town, Yanghu Township, Zhangshu City, about 4 kilometers away from the downtown area of Zhangshu City, with a total investment of 365,438+65 million yuan, which is the 37th major dispatching project in the province. The company focuses on the unique use of camphor tree? Salt, medicine, food, wine? The four core tourism resources, based on the health-preserving culture of state religion, take salt spring as the core pillar, and integrate health-preserving resources such as wine capital, medicine capital and salt capital; China initiated the new concept of healthy tourism in Yanquan, which will keep tourists healthy, spiritual, spiritual and natural during a pleasant journey. It will create a paradise-like beautiful and comfortable healthy tourism and holiday environment, and build the first compound healthy tourism project and world-class healthy tourism and holiday base in China. Around the same time? Salt? With salt as the core, develop salt culture, build the most distinctive salt spring health tourism resort in China, and become a new tourism landmark in Jiangxi.

2. Refine the product design according to the general rules of the project: on the basis of fully understanding the preliminary copy planning of the general rules, according to the principle of the company's phased construction project and under the guidance of relevant leaders, quantify the partial scheme of the first-phase commercial supporting project. According to the general law, the business items involved in the first stage are sorted out and improved to make the products more competitive and practical. With the full cooperation of relevant departments, the first phase of the East Dead Sea Health Care Zone (Phase I) tourist catering center, tourist accommodation center, logistics service building and other business supporting projects, engineering design task book, and minimum operational manpower preparation demand plan were successfully completed.

3. Studying abroad and improving product design: In order to make the products more distinctive and advanced in China, I have participated in joint study and overseas inspection with relevant departments organized by the company for many times. He has visited the salt springs and hot spring resource enterprises in Zhejiang, Hunan, Hubei, Sichuan, Chongqing, Guizhou, Guangdong and Shanxi, focusing on the Dead Sea in Britain and Yuncheng, as well as the salt culture tourism resources and management characteristics in Zigong. Based on the successful experience of the same industry, the product design and product characteristics are organically adjusted according to the positioning of the tourist market and the advantages of regional resources. Bathing in the Dead Sea is the main method, water entertainment interaction is supplemented in summer, and hot spring health care is supplemented in winter, so that the product advantages complement each other in season. Product design not only meets the demand of the tourism market, but also integrates the service concept of hot springs to create a new brand of East Dead Sea tourism.

4. Receive leaders at all levels and prepare for the foundation of the project: since the project was established, it has been concerned by units at all levels and relevant leaders in the province and given strong support in policy. During this period, Hong Chu, Vice Governor of Jiangxi Provincial Government, Hu Xian, Director of Provincial Department of Land and Resources, Ren, Deputy Secretary of Yichun Municipal Committee, and other provincial and municipal leaders conducted on-the-spot investigation and guidance on the company. They all spoke highly of the company's progress in project planning and preparation. At the same time, it will play a positive role in speeding up the project progress to listen to the report carefully and record it for the record, and solve and reply item by item in time after the meeting. With the care and support of governments at all levels, the correct guidance and full cooperation of the leaders of the group company, the pre-planning and on-site reception scheme of 6. 19 "Opening Ceremony of the First Salt Hot Spring Health Resort in China" was successfully completed. The success of the foundation opening ceremony was praised by the guests, and it also had a great social impact in Zhangshu, laying a good foundation for the rapid advancement of the project.

5. Collecting product data and information: According to the market positioning and business requirements of the products in the first phase of the project, in order to meet the needs of phased promotion of project engineering design, the network information of the corresponding operating project equipment was collected. Information collection is mainly aimed at the data such as the origin, brand, specification, power and characteristics of the equipment, as well as written information such as instructions for use, so as to provide detailed basis for the local hardware design requirements of the project. At the same time, it is also to formulate the use and maintenance process of equipment and facilities, reduce the loss of equipment and facilities, extend the service life of equipment and facilities, and comprehensively improve the comprehensive business skills of employees in their daily work.

6. Collect talent information and make a good human reserve: the tourism industry is a labor-intensive industry with many business entities and needs different types of professionals to join. In view of the demand for posts and talents in the first phase of the project, in order to cope with the urgent need for some posts and the difficulty in recruiting special talents, the way of intentional early appointment was adopted. Call in advance to reserve talents for core positions, and collect resumes of those who meet the job requirements and are interested in joining the company. Then, according to the real-time progress of the project, reasonably arrange to join the company's services in due course. Through full understanding and cognition of both the supply and demand sides, can the people needed do it? Come at the drop of a hat, fight when you come, and win when you fight? Talent use.

7. Assist in revising the first-phase regulations and completing the scheme review: According to the project development principles of the Group, the first-phase development focuses on popular projects with high popularity and low investment, and the second-phase development focuses on personalized projects with large investment, so that the second-phase development will not affect the work requirements of the normal operation of the first-phase. The department actively participated in the planning and design follow-up of the East Dead Sea Phase I supporting project. With the full support of the leaders of the group company and the full cooperation of the design company, the construction details of the first-phase commercial supporting project were successfully submitted for approval, and passed the evaluation of relevant experts of the project.

8. Actively participate in activities and create a harmonious atmosphere: efficient and orderly work efficiency can not be separated from the mutual cooperation of all departments of the company, but also needs a harmonious atmosphere of happy work and life. In order to create a good working atmosphere, the department actively participated in various entertainment activities organized by the company, such as: May 4th Youth Day Karaoke Competition, Mid-Autumn Festival Moon Invitational Party, Singles Day Food Party, Headquarters Green Land Leveling Meeting, etc. It not only enhances the understanding between departments and posts, but also draws closer the partnership between departments. At the same time, it also enhances the collective sense of honor and corporate mission of the whole team.

After a careful review and analysis of the past year, the Ministry still has the following shortcomings:

1. The planning idea is conservative, and the product lacks innovation: in the early stage, I helped the copywriting planning of the first phase project to stick to the rules, and the product design scheme followed the traditional hot spring planning layout, without highlighting the unique characteristics of the salt spring itself. After the ideas of team leaders and team members constantly collide, through on-the-spot observation and study of foreign books and materials, and on the basis of summarizing the operation characteristics of peer projects, the product ideas of department members suddenly became clear and reached a consensus. The Dead Sea in the East? New design knowledge of the project.

2. Lack of enjoyment of resources, lack of communication and understanding: in the daily promotion and major activities of the project, the superior resources within the group company are not well enjoyed, and there is a lack of communication between departments, which leads to some hard work, but the work effect is not obvious. For example, during the opening ceremony, the group company sent a good soldier to help, and everyone did their own work in the early stage, without serious and effective communication on the progress of the ceremony. During this period, the work intersection between the two sides often wrangles, which not only affects everyone's work mood, but also affects the work progress.

Summarizing the past year is to lay a solid foundation for the smooth development of the work in the new year. 20 19 is the year of product R&D perfection, the year of establishing the backbone team and the year of preparing for special implementation and promotion. . At the same time, it also shoulders the heavy responsibility of brand promotion and brand building of the camphor tree project of the group company. The work plan of product R&D department is as follows:

1. Establish a core team and actively promote the project: With the implementation of the project and the deepening of the project engineering design task, the product R&D department will introduce key personnel of related disciplines in stages to ensure the timely completion of the project tasks with good quality and quantity. At the beginning, the core team was composed of 20 19 management and above, and its main task was to assist the deepening of the engineering design task book of the first-phase commercial supporting project, as well as the preliminary preparation and product deepening of the preparatory work of the marketing department, the Dead Sea Health Department, the catering department and the housing management department of the trial operation project.

2. Establish a marketing network and expand brand promotion: resolutely implement the group? Marketing is king? The concept of market management, no market, no customers, everything is empty talk. No matter how good the marketing concept is, no matter how good the system implementation is, it is all empty talk. On the basis of establishing a perfect marketing elite team, with the help of group companies, partners, government agencies and other good market resource platforms, combined with network, radio, television, newspapers and other different forms of media promotion, expand the market visibility and influence of products in the target market. At the same time, strengthen key target markets? Sweep the streets? Seamless access and publicity to further seize market share.

3. Draft the system document and define the scope of responsibilities: the document is divided into two chapters: departmental rules and regulations and departmental post responsibilities, and the strict rules and regulations and post responsibilities are an important assessment basis for work quality and behavior norms. According to the relevant system documents, define the scope of personal authority so as to? Everyone has something to do, and everyone has done everything; Responsibility to people, a pack of the end? It is the premise of creating a good working atmosphere of tension, order, efficiency, satisfaction, harmony and unity;

4. Formulate process documents and standardize operating standards: the documents are divided into three chapters: operation process of departmental post service, operation process of departmental equipment cleaning and maintenance, and operation process of departmental work supervision. Each operation process manual is an important tool for skills training and assessment of employees in various departments, and it is the premise of providing quality services to customers. Standardizing and unifying operating standards is not only the index of software assessment of star-rated hotels, but also the relationship between the market and the brand. Value for money, value for money? Important basis for consideration.

5. Draw up procurement categories and investigate material selection: There are many kinds of materials to be purchased in the first phase of the project, and there are many factors such as different materials, different quantities and different production cycles. According to the actual business positioning of the project, the department will? Meet existing needs and stay ahead? Under the principle of purchasing, organize the formulation of purchasing demand tables for software and hardware equipment and facilities of various departments. Procurement is divided into equipment procurement, furniture procurement, glass and ceramics procurement, linen procurement, low-value consumables procurement, etc.

6. Summarize the purchase plan and prepare the purchase budget: conduct a comprehensive survey of the market according to the purchase type demand table, and select products with higher prices or products that better meet the business needs of the project. After sufficient market research, the research information is summarized and tabulated, and the materials, specifications, power, price and after-sales information of the products are compared, and finally a reasonable procurement budget is worked out. Make good use of every sum of money invested by the company, save every penny and do a good job in data calculation.

7. Draw up training plan and training lesson plan: The preparation of training lesson plan is one of the important tasks in project preparation, and the quality of training plan and lesson plan will affect employees' interest in learning business knowledge; Indirectly affect the promotion of service brands. The training plan will consist of three parts: business theory lesson plan courseware, business training courseware and team interactive game courseware. According to the scene required by the training form, courseware, practical demonstration or video playback in PPT are flexibly adopted. Promote employees' interest in business learning in different forms, and form a good learning atmosphere of comparison, learning, catching up, helping and surpassing.

8. Cooperate with engineering design and subsequent construction supervision: According to the needs of real-time project promotion, actively cooperate with the work of relevant engineering design units, timely communicate the phased promotion results, and complete various design tasks as soon as possible. At the same time, cooperate and supervise the on-site construction progress and project quality, communicate with the construction party in real time, and construct in strict accordance with the construction drawing to ensure that all construction indicators meet the business needs.

9. Assist in talent recruitment and follow up the training plan: In terms of talent recruitment, actively assist the Human Resources Department in formulating post qualification standards and personnel selection. At the same time, with the help of the department's human resources advantages in the industry, it helps to recruit employees in some important positions. While assisting in recruitment, we should also cooperate with the human resources department to do a good job in employee induction and training. Let every employee get familiar with and love the company as soon as possible after entering the company, and be willing to take the company as their home and contribute their blood to the future of the company.

10, create a cultural atmosphere and create an ace team: a team with? Culture? Theme, right? Legend? The team of the story is a truly cohesive and fighting team. The department will focus on preparation and promotion? Build a first-class team and an ace team? Taking work as the core, through various forms of entertainment such as enterprise journals, departmental bulletin boards, group forums, competitive training, extended learning, and competitive employment; Popularize the professional knowledge of the industry, publicize the touching story of the post, convey the voice of employees and show the charm of employees. Actively train employees? Study hard and be advanced? ,? Enterprise for me and I for the enterprise? Sense of ownership. Through different forms of team meetings, performance interviews, manager's emails and other communication methods, we will establish a communication platform for employees, listen to their voices, solve problems for employees in time, and establish a strong sense of corporate responsibility for employees.

1 1. Establish group organizations to create a harmonious environment: under the leadership of the group company, set up party branches, league branches, trade unions and other group organizations to give full play to the advantages of various functional teams and actively create a harmonious working environment. Organize various team activities in the company from time to time, enrich the organizational life, activate the team atmosphere and build a good communication platform for employees. With the help of external organizational relations, we will strengthen friendly interaction between companies, enterprises and governments, and build a good platform for resource exchange.

12. Prepare for drilling and create a first-class brand: As the Eastern Dead Sea project is a major investment project of the group company, a key investment attraction project of Zhangshu City and the 37th major dispatching project of Jiangxi Province. From the beginning of the project, the market has paid much attention to it, and the opening of the project preparation will surely attract people's attention again, bringing a large number of guests with high expectations to the project, so the pre-trial exercise of the first phase (phase I) trial operation is very important. On the basis of mastering business knowledge training, the drill is to strengthen the application of skills in practice by conducting a one-month on-site business skill simulation at the business site. Through practical operation, we can eliminate employees' shyness in customer service, strengthen employees' innovative ability in service, and improve employees' service quality and work quality in practical work. Through practical drills, we will check the shortcomings in the training, constantly improve the training content, highlight the subtle service and personalized service to customers, and create a first-class service brand.