There may be something wrong with the internal wiring of the machine. It is recommended to repair the electric kettle. Maintenance can be carried out in the following ways:

Put the kettle on first, otherwise the system will not recognize the kettle and won't let you add water.

There is also whether you can hear the sound of the water pump after turning it on. If not, there may be something wrong with the water pump. It depends on whether the pump can still run. If it rotates, it may be that the internal impeller or other accessories are damaged.