2. Print bills and invoices of various charges accurately, and collect the fees payable by the guests in time and quickly. Collect quickly and accurately, and don't miss the collection. We must carefully verify the authenticity of all kinds of banknotes, and the person signing the bill must have a basis.
3, daily cash income, found that more or less empty, truthfully report to the leadership.
4. Fill in the business day report of cash and bill income according to different bills every day, and submit it for review and approval.
5, check the standby liquidity every day.
6. Pay the bill carefully to prevent all kinds of missing bills.
7. After the business on duty is over, tickets, bills and notes of the day can be made into business day reports, which can be submitted for review before leaving work.
Cashier's working standard
1. Cashier's reward and punishment system
1. 1 One-time compensation of 30% of the bill amount, except for special reasons.
1.2 did not attend the meeting, and 30 yuan was deducted; Those who have not taken time off without special circumstances will be deducted 10 yuan.
1.3 latecomers to work will be dealt with in strict accordance with the attendance discipline.
1.4 It is forbidden to change shifts without permission.
1.5 If he is absent from work for one day, he shall stop his work, make a written inspection and be fined 100 yuan. Don't go to work until I fully realize my mistake: those who are absent from work for more than two days will stop working and report to the labor department for handling.
1.6 Anyone found walking around the store without work clothes will be fined 20 yuan.
1.7 If the existing deposit is lent privately, how much is lent and how much is fined.
1.8 those who fail to pass the health inspection at each post will be fined 10 yuan and ordered to clean up immediately.
1.9 If other violations of store rules are found, a fine of 10-50 yuan will be imposed according to the employee handbook.
1. 10 if the service attitude is not good, quarrel with the guests, once found, stop their work, write a written inspection, and give them a fine of 30-50 yuan.
1. 1 1 The finance department regularly summarizes the cashier's bill and checks the cashier's work.
1. 12 If managers and supervisors of other departments report that their cashiers have violated the store discipline, 30 yuan will be detained after verification.
1. 13 above deductions will be rewarded to other employees according to hotel regulations.
2. Reference standard of cashier post system
2. 1 Appearance:
2. 1. 1 Work clothes (including shirts and shoes) must be worn during working hours, and the clothes should be clean and tidy. Leather shoes are clean and dust-free, so you should wear a badge.
2. 1。 Hair should be combed neatly and orderly (mousse). The hair in front should not exceed the eyebrows and the hair in the back should not exceed the shoulders. Long hair should be rolled up, makeup should be light, and hands should be clean. No long nails and red nail polish.
2. 1。 Good temperament, smooth and fast walking without disorder, and correct sitting posture.
2.2 Quality of service:
2.2。 1 Smile service, treat guests with enthusiasm, thoughtfulness and accurate language, say hello when meeting guests, and send them off politely when leaving. When you see other guests in the hotel, you should take the initiative to say hello to our leader.
2.2。 Civilized terms are: (Sir, Miss) "Hello, welcome to our shop; Please sit down; Excuse me; Please wait a moment; Sorry; Please; Excuse me; Do you need any help? Thank you; You're welcome, take care and welcome to come again next time. "
2.2。 3 Forbidden words: Hey, come here; Not clear; Don't know; You ask him; I can't do it; What are you doing?
2.3 discipline:
2.3. 1 Go to work on time and leave early.
2.3.2 Don't walk in the lobby.
2.3.3 No snacks.
2.3.4 Enter and leave the hotel in strict accordance with the prescribed route.
2.3.5 No personal calls.
2.3.6 Other articles that are not allowed to be brought into work.
2.3.7 It is forbidden to leave the store in overalls.
2.3.8 Guest toilets are not allowed to be used.
2.3.9 You are not allowed to leave your post during working hours.
2.3. 10 shall not change shifts without permission.
2.3. 1 1 Don't make noise in the store.
2.3. 12 Those who are late for work for half an hour will be treated as absenteeism for half a day.
2.3. 13 absenteeism without reason shall be handled in strict accordance with the hotel system.
2.3. 14 has no novels.
2.3. 15 Anyone who finds corruption and cheating will be laid off.
2.3. 16 visitors are not allowed in the store.
2.4 Business: Work or operate in strict accordance with the specified requirements, so as to be fast, accurate, skilled and error-free.
2.5 Hygiene: The working area should be clean and tidy.
2.6 Equipment maintenance: Operate the microcomputer in strict accordance with the operating procedures, keep the machine clean and hygienic, and shut down the machine after work and cover it with dust-proof cloth.
3. Check items at cashier post
3. 1 Check whether each shift is on duty on time, and whether there is any phenomenon of shift change and post string without authorization.
3.2 Check the cashier gfd, clothing and makeup of each shift.
3.3 Check the health status of each post.
3。 4. Check the deposit of each post.
3.5 Check the collection of the deposit (the collection of the design deposit table, handover in each shift).
3。 6. Check the use of invoices.
3。 7 check the diary handover.
3。 8. Check the use of the safe.
3.9 Check the usage of printing paper, purchase orders, change and other bills.
3. 10 Check whether there is any violation of store rules at each point.