A letter from the hotel to the guest Fan.
Distinguished guests:
Hello!
First of all, we are very honored that you chose to stay in Mu Qing Hotel this time, and wish you a wonderful time in the hotel!
A conference representative of 500 people in our hotel will check out this Friday morning. Although our hotel has increased staff, if everyone goes to the front desk at the same time, there will still be a crowded checkout. Based on the concept of people-oriented and customer service, the hotel sincerely provides you with the following suggestions, hoping to bring you convenience and save your precious time.
Specific suggestions are as follows:
1. The hotel is open 24 hours, and you can check out at the front desk all day without worrying about the check-out time. 2. The check-out peak of our hotel in the morning is usually 9:00- 12:00, which is expected this Friday morning. Please try to avoid checking out at this time.
3. If your check-in date is after Friday morning, please try to postpone your check-out time; If your check-in date is Friday morning, please check out at the front desk as soon as possible.
We will open several checkout channels on Friday morning. Please choose a team with fewer check-out people to shorten your check-out time.
5. When the cash settlement is large, it may be difficult to change. In order for you to settle your account quickly and save the trouble of change, we will provide UnionPay and credit card settlement services. Please try to choose a convenient payment method to save your waiting time.
The above is my hotel's suggestion, and I hope I can give you some help. You can also consult the service staff at the front desk of the hotel for specific matters. Mu Qing Hotel appreciates your support and understanding, and we will continue to provide you with quality and convenient hotel services.
Finally, I wish you good health and smooth work!
XXX
XX，XX，XX，XX
A letter from the hotel to the guests: Fan
Dear Mr. XXX,
Hello!
First of all, thank you very much for staying at Nansha Aoyuan Health Hotel. And you have always supported and loved our Nansha Aoyuan Health Hotel. Thank you for your tolerance and understanding of the shortcomings of our hotel. At the same time, I would like to express my most sincere thanks for your comments and suggestions.
In the operation of the hotel, we have been committed to improving the guest experience. First-class hardware facilities and first-class service are the basic elements that any four-star hotel must have. The hotel will make rigorous and meticulous improvements to your suggestions. Any of the most distinguished guests is the most valuable asset of our hotel. We will, as always, follow your little feelings and always take the needs of our guests as our constant pursuit goal.
Thank you again-such a distinguished guest chose our Nansha Aoyuan Health Hotel, and we are deeply honored by your presence. At the same time, I also hope that you will choose us as your first choice hotel in the near future, and tell us in time even the smallest feelings during your stay, and we will be very happy to provide you with all the services that can make you happy. Please accept my sincere thanks again. I hope that in the near future, you can come to Nansha Aoyuan Health Hotel again and feel the better service provided by every employee of our hotel.
Here, I wish you and your family happiness, good health, successful career and all the best!
XXX
XX，XX，XX，XX
A letter from the hotel to the guests: Fan Wensan
Distinguished guests:
Thank you for staying at the Orange Hotel. Allow me to introduce myself. My name is XX, and I am the manager of Orange Hotel. The purpose of writing this email is to thank you for your support to Orange Hotel, and also to tell you that it was your's support that made us through the most difficult time, leaving nearly 800 employees unemployed and without a bite to eat.
In the past year, the deterioration of the global economy has also caused a huge impact on the domestic hotel industry. The occupancy rate of many five-star hotels is only about 20%, and many hotel employees are fired or forced to take unpaid leave. The Orange Hotel has also been hit, especially at the end of last year and the beginning of this year, and I was under great pressure.
Hotel industry is not a high-tech fancy industry. Most hotel employees may not have the opportunity to go to college or even technical secondary school. Many room attendants come from remote mountainous areas or rural areas. If they lose their jobs, they will be miserable when they get re-employed. I think my responsibility is to let every employee have a job and a meal! I can't preach, and I don't respond to the government's call. For me, I just try my best to be a man's conscience. I have invested in and managed several companies, and I have faced many difficulties, including the bankruptcy of the companies I invested in. However, it may be because I am old for the first time, or it may be the first time I have faced so many employees.
My efforts and my responsibility to society are only recognized by you. As a private enterprise, I have the ability to manage and do better than state-owned enterprises, but I can't have the blessing of large state-owned enterprises. I can't get the same national tax or policy support as them, and I can't get the support of banks, not to mention the general managers of some state-owned listed companies. The loss also took unconscionable money on the grounds of signing the contract in advance. Fortunately, you helped us through the difficulties and supported us in the most difficult time. Maybe for you, simple hotel accommodation may be nothing. In fact, you are helping the Orange Hotel. More importantly, you have fed more than 800 people!
I am proud to report that I did it. The Orange Hotel had the most difficult time, and my staff and I had the last laugh, and all this ultimately depended on your's support. I want to thank you, and I also want to tell you that if there is anything we didn't take care of when staying in the hotel, please forgive me. I hope you can tell us so that we can do better.
My staff and I will always work hard!
thank you
XXX
XX，XX，XX，XX
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