1. The lobby managers (lobby assistants) of China Merchants Bank basically signed labor dispatch contracts. The basic salary is not high, but there will be subsidies and rewards such as credit cards. During the festival, subsidies such as meal coupons and shopping cards will be distributed. It is not a formal establishment, and the total income is relatively average, which can't be compared with the income of formal establishment personnel such as financial managers.
2. The lobby assistant of China Merchants Bank is a dispatching system. There is no chance to become a frequent visitor or transfer. Other positions are regular, that is, you are sent to be a lobby assistant, and you have been like this when you are here, or you will leave. There is no other choice. There are no weekends. China Merchants Bank is open on weekends. Some outlets are open on Saturday and Sunday, and some big banks are open for two days on weekends. They can only have one day off from Monday to Friday. Although brunch is better, other benefits are different from those of regular employees. They don't get equal pay for equal work, and their basic salary is very small. If you can't complete the sales task in the lobby, there is no commission (credit card, online banking, mobile banking, etc.). ). I will often work overtime. As long as the customer doesn't complete the business, he can't leave and there is no overtime pay.
Responsibilities of the bank lobby manager:
1. Proactively greet and greet customers entering the branch, understand customer needs, determine target customers, actively assign numbers, and guide customers into appropriate functional areas;
2. Guide customers to understand and use various self-service devices, telephone banking and online banking, and actively encourage customers to use self-service devices;
3. Provide customers with basic consulting services and introduce ABC's financial products and services.
4. Actively introduce the financial products and services of China Agricultural Bank according to customer demand, and recommend sales opportunities to tellers and account managers;
5. Identify high-quality customers or potential customers and recommend them to individual account managers.
6. Supervise and manage the service etiquette, mood and service quality of store employees.
7. Deal with customers' opinions and complaints in time and resolve disputes;
8. Actively collect and reflect helpful customer suggestions to provide reference for improving services and optimizing products.
9. Fully manage the business environment, service facilities and equipment, lobby vouchers, etc. of the store. , and manage and guide the assistant manager of the lobby.