1. Comply with all rules and regulations and notices of the company;
2. Go to work on time, get off work on time, don't be late or leave early;
3. Strive to finish the work undertaken in time without delay or backlog;
4. It is forbidden to read magazines and newspapers that have nothing to do with work during work, or chat or play games on the computer;
5, obey the superior command, if there are different opinions, should be tactfully informed or written statement, but once the superior decision, should be implemented immediately;
6. Be loyal to their duties and keep business secrets;
7. Take care of the company's property, do not waste it, and do not turn public into private;
8. Maintain the company's reputation and don't do anything that will damage the company's reputation;
9. Do not engage in business related to the company's business or work part-time outside the company without authorization;
10, strictly abide by professional ethics, do not accept gifts from people or organizations related to the company's business, do not accept bribes or borrow money;
1 1. Be honest, self-effacing, upright and diligent in words and deeds, and live in harmony with colleagues in order to win the honor of the company and the cooperation of customers; It is forbidden to intimidate, intimidate or deceive colleagues;
12. Working hours, personal affairs shall not be handled without approval; If it is really necessary to receive a visit for important reasons, it shall be carried out at the designated place with the approval of the competent person, and the time shall not exceed 15 minutes;
13. Prohibited articles, dangerous articles or articles unrelated to production shall not be brought into the workplace;
14, employees should pay attention to keep the workplace, tools, articles and locker room environment clean every day;
15, all employees should unite and cooperate, help each other in the same boat, and do not make noise, fight, strike up a conversation, chat or gossip, or gossip to disturb the order;
16, strengthen study and exercise work skills, in order to achieve Excellence in work and improve work efficiency;
17. If the company suffers damage due to negligence or intentionally, it shall be liable for compensation;
18, and shall not be absent without approval;
19. We should try our best to take care of our documents, property and all public property, and we are not allowed to take them away or lend them out without permission.
20, pay attention to their own moral cultivation, quit bad habits.
Second, the company's "three disciplines and eight prohibitions":
(1) Three major disciplines:
When you do all kinds of things in the company, you should follow the following three disciplines:
1, if the company has corresponding management regulations and the regulations are reasonable, they shall be implemented in accordance with the regulations;
2. If the company has corresponding management norms, but the regulations are unreasonable, you need to make suggestions for revision to the department that makes the regulations in time according to the regulations. This is your right and obligation;
3. If the company doesn't have corresponding norms, please make or suggest making corresponding norms according to the value standard of company culture when asking for instructions.
(2) No:
1. Don't say anything detrimental to the company's image, and don't do anything detrimental to the company's interests;
2. Do not engage in private affairs in the workplace or during working hours;
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3. Do not engage in a second occupation;
4. Do not accept customer red envelopes;
5. Do not spread gossip;
6. Don't talk about others behind their backs;
7. Do not belittle other enterprises;
8. Don't offend customers.
If you don't follow the rules, you won't be Fiona Fang. For employees who violate the company's discipline and regulations, the company will deal with them according to the circumstances.
Third, the professional quality of employees.
(1) professionalism. The company advocates immediate action after receiving the task, devotes itself wholeheartedly, has a high enterprising spirit, can carry out self-management and self-learning without relying on supervision and control to complete the task, and has the professional quality and professionalism of taking work as a career.
(2) Service consciousness. In order to maximize customer satisfaction, employees in all departments need to work closely together to create an efficient value delivery system.
(3) innovative consciousness. The company advocates every employee to strive for change in their work, actively think about problems and put forward innovative suggestions.
(4) Quality awareness. Quality must be reflected in every activity of the company, not just the last link of customer service; The quality work of an enterprise begins with the customer's demand and ends with the customer's understanding.
(5) the concept of time. Never put off till tomorrow what you can do today. The completion of every job has a time milestone requirement, "it must be completed on time"-this is our good work habit and the requirement of the job itself.
(6) accurate consciousness. Every job should be guaranteed without deviation and strive for perfection.
(7) Efficiency consciousness. Our job is to create value, and creating more value with limited resources is efficiency.
(8) practise strict economy. Saving is a virtue that everyone in the company should have and an obligation that everyone should do. Save not only personal resources, but also company resources and social resources. For cadres, management consciousness and saving consciousness are manifested as a sense of responsibility for cost objectives. We should emphasize overall responsibility, rational allocation and full utilization of resources. For employees, the performance is hard work, cost saving, supporting the company to reduce costs and enhance cost competitiveness.
Everyone in the company should have the saving consciousness of "breaking a penny in half", and saving should be reflected in daily work and life, and in the use of every drop of water and every piece of paper. For example:
● Printed waste paper (not top secret) that has been used on one side can be used as draft paper on the back instead of being directly discarded.
● Printing or copying can be done on both sides.
● Please use a personal water cup when drinking water.
● If you bring a paper cup to go out for activities, please use it regularly.
● Use disposable chopsticks and fast food boxes as little as possible for work meals or personal meals.
Fourth, the quality of employees.
(1) full of confidence. Companies need confident employees, and confident employees can bravely take responsibility. Mainly manifested in: calm and unhurried. Have the courage to admit mistakes. Accommodate the opinions of others. Have the ability to think independently. Jining sunglow electronics co., ltd -3- can always keep the focus of attention even under pressure. Do not give negative feedback to others. Always maintain a positive attitude towards life.
(2) Moderate flexibility. Nothing is static, and employees are required to have considerable flexibility within the scope of the system and deal with each job in a targeted manner. Do it with your brain, not just your hands.
(3) Pursuing development. The company encourages employees who pursue development. Only by continuous progress can we adapt to the development of the company and promote its development.
Verb (short for verb) employee's gfd.
Company employees must be dignified and tidy, and the clothes in the workplace should be clean and convenient, and they should not pursue decoration. The nature of work requires uniform tooling: men wear suits and ties, and shirts (long short sleeves) and pants can be worn in summer; The lady wears generous professional clothes.
The specific requirements are:
Hair: the hair of staff should be washed frequently and kept clean, and the hair of male staff should not be too long.
Nails: nails should not be too long and should be trimmed frequently. Female employees should try to use light color when applying nail polish.
Beard: Beard should not be too long. It should be trimmed frequently.
Oral cavity: Keep it clean, and don't drink or eat food with bad smell before going to work.
The makeup of female employees should give people a clean and healthy impression, without heavy makeup and strong perfume.
Shirt: No matter what color, the collar and cuffs of the shirt must not be dirty.
Tie: Wear a tie before going out or when you want to appear in front of people. Pay attention to the color matching of the suit and shirt. Ties must not be dirty, damaged or skewed.
Keep your shoes clean and repair them in time if they are damaged. Shoes with nails, sports shoes or barefoot shoes are not allowed.
Female employees should keep their clothes elegant and decent, not too gorgeous.
Please don't wear miniskirts, collarless sleeveless clothes, jeans and casual clothes during work hours.
Please wear your badge during office hours. Badges should be worn on the front. The cards should be straight. Please don't wear it backwards, sideways or backwards.
Sixth, the work norms of shopping guides.
(a) uniform tooling, neat, black leather shoes, no oil, no smell, a badge.
Start above the left chest. Go home or go out without overalls and badges; Badges and tooling are not allowed to be lent to others; Badges are not allowed to be worn askew, and tooling is not allowed to be worn obviously; No one can work without a permit.
(two) during the work, the female shopping guide shall not wear any jewelry (except watches), too bright hair accessories and strange lipstick; Male shopping guides are not allowed to have beards and long hair; Men and women shopping guides are not allowed to have weird hairstyles, long nails and dyed nails of different colors.
(3) When standing, the hand of the female shopping guide is placed in front, and the hand of the male shopping guide is naturally reversed. Don't be expressionless, squint and ignore customers; Don't put your hands on your hips, hold your chest or put your hands in your pockets; Don't lean on the counter or goods; Stand up straight at once, don't fill the chair; No chatting, slapping, laughing, talking loudly, loitering and looking around (in the business hall, bathroom, loudaokou, drinking area, etc.). ); Don't walk side by side at the business site; Don't answer the phone, play with mobile phones or other accessories in the workplace.
(4) Speaking Mandarin, when meeting customers (whether internal customers or external customers), first say "Hello, welcome" with a smile, and then say "welcome" with a smile. The conversation was natural and cordial. Anywhere in the business place (exhibition area, duty desk, bathroom, entrance, office area, lounge, when making public calls)
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Dialect or nonstandard Mandarin is not allowed; Service taboos such as "I don't know", "Probably ……" and "Possibility" and "Uncertainty" are not allowed.
(five) roll call on time, hold an early meeting, send guests off, go to work on time, leave their posts, work and rest, and are not allowed to sign in on time or roll call is not in place for no reason; No early meeting or welcoming guests for no reason; No absenteeism, lateness or early leave; During the working period, it is not allowed to sit idle, visit posts, receive visitors, take a long rest, eat at the business site or in the corridor, eat or take a lunch break.
(six) the reception of customers is warm and sincere, and the product introduction is objective and true. Don't neglect customers, be unenthusiastic, impolite, impatient and don't understand; Do not exaggerate, be vague, mislead or deceive customers; Don't maliciously belittle or denigrate other brands.
(seven) take customer problems seriously and strictly implement the "first question responsibility system". Don't promise customers without authorization, don't perfunctory customers, and don't delay customer problems.
(8) Standardize on-site management, and prohibit setting up counters privately, pulling banners indiscriminately, hanging POP advertisements and posters indiscriminately, and distributing leaflets to customers indiscriminately; Damaged and outdated price tag cards/labels are not allowed; Personal belongings such as bags and clothes are not allowed; Water cups are stored in a unified way, and it is not allowed to shuttle in the business hall with water cups; Don't leave books, records, paper and pens lying around.
(nine) pay attention to personal hygiene and maintain a good mental outlook; Keep the samples and exhibition area clean and tidy. Dust, glue marks, stains, scraps of paper and dirt are not allowed in the sample and exhibition area; Sanitary ware (mop, rag, broom) is not allowed to be placed in sight.
(10) Unity and mutual assistance at work. It is forbidden to form gangs, lean on the old and sell the old, and resolutely oppose bureaucracy.
Seven, daily business etiquette
1. When you meet colleagues in the company, you should nod and salute.
2. When shaking hands, stand normally and look into each other's eyes. When shaking hands, keep your back straight, don't bend over, be generous and enthusiastic, and be neither humble nor supercilious. When reaching out, the same sex first reaches out to the person with low status or younger age, and the opposite sex first reaches out to the man.
3. Courtesy of entering and leaving the room: When entering the room, you should knock on the door gently first, and then enter after hearing the answer. After entering, you can't close the door violently. After entering the room, if the other person is talking, wait a moment, don't interrupt halfway, and wait for the opportunity if there is something urgent to interrupt. Then he said, "I'm sorry to interrupt your conversation."
4. When submitting an object, such as a document, you should give the front and the direction of the text to the other party. If it is a pen, aim the nib at yourself so that the other party can follow; As for sharp tools such as knives or scissors, point the tip at yourself.
5. When you walk through passages and corridors, you should tread lightly. No matter in your own company or in the company you are visiting, you can't talk loudly, let alone sing and whistle when walking in the corridor.
6. When you meet the boss or customer in the aisle or corridor, be polite and don't be in a hurry.
Eight, business etiquette to customers
(a) reception work and its requirements:
1. Don't be late or absent within the stipulated reception time.
When a customer visits, he should stand up from his seat to meet the reception and give up his seat.
3. Visitors should be received in order for a long time, and familiar customers should not be received first.
4. If it is urgent to receive the later guests first, it is also allowed to briefly explain the reasons to the first guests.
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Meaning.
5. Customers who notify in advance are welcome.
6. Regular customers should be remembered.
7. Be active, enthusiastic, generous and smile when receiving customers.
(2) Ways and methods of introduction and being introduced:
1. No matter what form, relationship, purpose and method you introduce, you should be warm, generous and polite.
2. In the case of direct face-to-face introduction, first introduce the person with a lower position to the person with a higher position. If it is difficult to judge, you can introduce the younger to the older. In the relationship between our company and other companies, we can introduce our staff to the staff of other companies first.
3. When introducing a person to many people, the person with the highest position should be introduced first or as appropriate.
4, the introduction between men and women, should first introduce men to women. When the status and age of men and women are very different, if women are young, they can be introduced to men first.
(3) Acceptance and storage of official cards:
1. Business cards should be handed to elders or superiors first.
2. When handing a business card, point the text at the other party, reach out your hands, and clearly state your name when submitting it.
When you pick up the other person's business card, you should take it with both hands. You should read it immediately after you get it. After you remember each other's name correctly, put it away. If the other person's name is difficult to recognize, ask at once.
4. Keep the received business card properly for retrieval.
(4) Answer and make calls correctly, quickly and cautiously:
1, answering the phone is an important way for us to communicate with users. Remember, your image is the image of the company. Please leave a good impression on the other party in daily telephone calls, better show the cultural literacy and quality of the company's employees, and leave a good impression on the efficiency, mental outlook and management level of the company. We should:
When the phone calls, when you hear the bell ring, take off the receiver at least before the second bell rings. Say hello before you speak, and give your department and name. Listen carefully when the other person is speaking and write down the main points. When you can't hear clearly, tell the other party in time, and finally say goodbye politely, and then put the phone back when the other party hangs up.
Keep the phone short and to the point, and don't chat on the phone.
When you judge that you can't handle an unnamed phone call, you can tell the other party frankly and give it to a colleague who can handle it immediately. Before handing it over, you should simply tell the recipient what the other party said.
Please answer the phone for me when there is no one beside you. Please leave a message and let me know in time.
6. Don't make personal phone calls during working hours.
Nine. sanitation
Public environment
1. Smoking is prohibited anywhere in the company except in designated places.
2. Do not write, depict or post on office furniture and public facilities.
Please put the waste paper and garbage into the wastebasket. Please pour the remaining water in the cup into the designated place. Please don't wash the cup with drinking water.
In order to avoid affecting the work of other colleagues, please don't talk loudly in the office area. If there are irregular guests, please take them to the reception room and negotiation area.
Please park your vehicle in the designated area, and don't park it at will.
Please flush after defecation, and please don't spit everywhere.
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(2) Personal environment
1. Please keep your personal office space clean and tidy, and there shall be no dust on the surfaces of desks, chairs and microcomputers. Items are neatly arranged. Please don't post in the office area.
2. Please don't stack materials, cartons and other items in the office area.
Please push your seat under the table when you have something to leave or leave the office after work.
4. Before leaving the office after work, please turn off the power of the machine, collect all data and documents, and finally turn off the lights, doors and windows and the indoor master brake.
X. confidential work
Confidentiality clause:
1. Internal and external confidential messages and telegrams sent and received by various departments and offices should be strictly registered and circulated within the prescribed scope. Magnetic and confidential matters shall be kept strictly confidential and shall not be spread.
2. In the process of drafting secret messages, relevant confidential matters should be kept strictly confidential. Printing and copying secret messages and telegrams should be strictly signed and approved.
3. The filing, filing and borrowing of secret documents shall be handled in strict accordance with the regulations.
4. Regularly clean up messages and information and store them in the iron cabinet safe with anti-theft facilities. When you leave the office, the drawers of important documents should be locked.
5. Don't keep confidential documents without permission, and take them out only after the approval of the competent leader.
6, confidential business statistics should pay attention to the custody, external reports should be reviewed by the relevant departments.
7, all kinds of meeting records, meeting documents should pay attention to save.
8. The seals of all departments shall be kept by special personnel, and the use of seals shall be approved according to the prescribed authority, and shall not be misplaced or abused.
9, strict communication confidentiality provisions, shall not be in the telephone, fax and telegram without security devices to transmit secret matters.
10, microcomputer must be equipped with screen protection, important files must be encrypted, and special microcomputer or database shall not be networked or shared.
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